[Remote] Senior Project Manager

Note: The job is a remote job and is open to candidates in USA. Brightree is a company focused on SaaS customer implementations, and they are seeking a Senior Project Manager to lead large-scale, customer-facing projects. This role involves managing complex implementations, ensuring high customer satisfaction, and collaborating with various stakeholders throughout the project lifecycle.ResponsibilitiesLead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-liveDevelop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecastsOversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organizationEnsure all deliverables meet contractual requirements, quality standards, and professional services expectationsServe as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectationsFacilitate customer workshops, requirements sessions, status reviews, and executive updatesProactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budgetMaintain strong program management practices, including RAID logs, decision tracking, and governance reportingCollaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readinessOwn project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protectionSupport Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentationsProvide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologiesLead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processesChampion delivery excellence, customer value realization, and scalable implementation practicesApproximately 25% travel to customer sites, Brightree offices, or industry events within the United StatesSkillsBachelor's degree in Business, Technology, or Healthcare5+ years of project management experience, with at least 3 years in SaaS customer-facing implementationsPMP CertificationDemonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environmentsStrong working knowledge of project accounting, budgeting, forecasting, and resource managementProven success leading cross-functional teams without direct authorityExperience with complex integrations, interfaces, infrastructure components, or third-party vendorsExcellent communication skills and ability to influence stakeholders at all levelsExperience in regulated industries or healthcare environmentsDemonstrates 'drives collaboration' by building trust and strong partnerships, fostering open communication and shared accountabilityLean Six Sigma Green Belt or Black Belt certificationsExperience with SaaS implementations in healthcare, pharmacy, or post-acute careExperience using project tools such as Smartsheet, Jira, MS Project, or similarExperience working in global, matrixed organizationsStrong customer orientation and ability to guide customers through changeStrategic problem-solving and conflict-resolution skillsAbility to simplify complexity and communicate clearlyStrong organizational discipline and attention to detailAdaptability in fast-moving SaaS environmentsBenefitsEmployees scheduled to work 30 or more hours per week are eligible for benefits.Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insuranceSleep care managementHealth Savings Account (HSA)Flexible Spending Account (FSA)Commuter benefits401(k)Employee Stock Purchase Plan (ESPP)Employee Assistance Program (EAP)Tuition assistanceEmployees accrue fifteen days Paid Time Off (PTO) in their first year of employmentReceive 11 paid holidays plus 3 floating daysAre eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family membersFlexible work arrangementsCompany OverviewBrightree HME / DME Software, Pharmacy Solutions, Home Infusion It was founded in 2002, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://www.brightree.com.Company H1B SponsorshipBrightree has a track record of offering H1B sponsorships, with 7 in 2025, 4 in 2024, 10 in 2023, 11 in 2022, 6 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.