[Remote] Senior Program Manager - W2 Contract Only

Note: The job is a remote job and is open to candidates in USA. KTek Resourcing is seeking a Senior Program Manager to oversee the alignment of various initiatives into a cohesive execution model. The role involves strong escalation management, decision facilitation, and cross-functional stakeholder management at the executive level.ResponsibilitiesAbility to align disparate initiatives into a single execution model, Strong escalation management and decision facilitationSkillsAbility to align disparate initiatives into a single execution modelStrong escalation management and decision facilitationIncident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance)Familiarity with: Incident Management operating models, Severity models, SLAs, and response structuresOperational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reportingAbility to translate metrics into execution actions and accountabilityGovernance, Risk, and Control Discipline - Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvalsAbility to enforce process standardization and accountability across workstreamsCross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizationsStrong executive communicationComplex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patternsAbility to understand dependencies across platforms and workflowsCompany OverviewKTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions. It was founded in 2006, and is headquartered in Houston, Texas, USA, with a workforce of 201-500 employees. Its website is http://ktekresourcing.com.