[Remote] Senior Program Manager, Network Operations & Infrastructure

Note: The job is a remote job and is open to candidates in USA. DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Senior Program Manager to lead the delivery of large-scale network operations and infrastructure services across a complex, multi-stakeholder enterprise environment, focusing on program governance and operational performance.ResponsibilitiesServe as the primary point of contact for program performance, delivery, and stakeholder coordinationEstablish and maintain program governance, reporting cadence, and escalation processesLead status reporting, executive briefings, and performance reviewsManage program risks, issues, and dependencies through structured RAID managementOversee delivery of network operations, infrastructure, and security services in a 24×7 environmentEnsure adherence to service level agreements (SLAs) and operational targetsCoordinate across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, Security operationsLead capacity planning and resource alignment across operational and project demandsBalance steady-state operations with engineering and modernization initiativesCoordinate prioritization of work requests, changes, and projectsServe as the integration point across technical teams, vendors, and business stakeholdersFacilitate collaboration across multiple workstreams to ensure aligned executionSupport change management and release coordination activitiesDrive improvements in operational efficiency, service quality, and reporting transparencySupport the adoption of best practices aligned to ITIL or similar frameworksIdentify opportunities for automation, performance optimization, and service enhancementsSkillsBachelor's degree in Information Technology, Engineering, Business, or related fieldPMP certification10+ years of experience in program or project managementPrior experience managing network infrastructure or IT operations programsDemonstrated experience in large, multi-team delivery environmentsManaging SLAs and operational performanceStakeholder and executive communicationsStrong knowledge of network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)IT service management frameworks (ITIL preferred)Experience supporting highly regulated or public sector environmentsFamiliarity with service management platforms (e.g., ServiceNow or similar)Network monitoring and operations toolsExperience managing distributed or geographically dispersed teamsStrong leadership and decision‑making abilityExcellent communication and stakeholder management skillsAbility to operate in high‑availability, mission‑critical environmentsStructured, disciplined approach to execution and governanceSuccessful completion of a Fingerprint background investigationH 1B citizenship status requiredBenefitsVirtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.Company OverviewDMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development. It was founded in 2002, and is headquartered in Bethesda, Maryland, USA, with a workforce of 1001-5000 employees. Its website is http://dminc.com.