[Remote] Senior Program Manager -Global Corporate Travel

Note: The job is a remote job and is open to candidates in USA. Direct Travel is a company specializing in corporate travel solutions, and they are seeking a Senior Program Manager to oversee candidate travel delivery. This role ensures alignment with global strategies and policies while managing regional execution and enhancing the overall candidate experience.ResponsibilitiesRegional Program Ownership: Own regional execution of the Candidate Travel Program (US, EMEA, or APAC); ensure consistent delivery against global operating model, policies, and SLAsStakeholder Coordination: Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changesWorkflow Monitoring & Exception Management: Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gapsEscalation Management: Manage regional escalations and high-priority candidate issues within defined SLAs; serve as the escalation point between Program Managers and Head of Program Delivery; resolve non-routine issues and complex candidate situationsCandidate Experience: Ensure consistent, brand-aligned candidate experience across the region; maintain service quality standards and drive continuous improvement in responsiveness and issue resolutionAutomation & Reporting Partnership: Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunitiesCapacity Planning & Business Reviews: Provide regional input into quarterly reviews, capacity planning, and future-state design; prepare regional performance summaries and trend analysis for executive reviewTeam Leadership & Development: Provide coaching and support to Program Managers and Specialists; ensure clear accountability and quality standards across the regional teamSkills7+ years of corporate travel account management, program management, or operations experience3+ years managing regional or multi-location travel programsStrong knowledge of travel industry operations, policies, and automation platformsDemonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysisExcellent interpersonal, communication, and problem-solving skillsAbility to manage multiple priorities and work across time zonesAdvanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platformsStrong analytical and reporting capabilitiesBachelor's degree in Business, Operations, or related field preferredExperience with Google or large enterprise recruiting programsKnowledge of candidate experience best practices and recruiting workflowsExperience with SLA management and KPI trackingBackground in business travel policy or mobility servicesLeadership experience managing small teams or matrix teamsBilingual Spanish is idealCompany OverviewDirect Travel is a leading provider of corporate travel management services. It was founded in 1984, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.dt.com/gitravel/.