[Remote] Senior Program Manager

Note: The job is a remote job and is open to candidates in USA. ICONMA is an IT Services and Consulting company seeking a Senior Program Manager for their Remote location. The role involves aligning disparate initiatives, managing incidents and problems, and ensuring operational excellence while working with cross-functional stakeholders at the executive level.ResponsibilitiesAbility to align disparate initiatives into a single execution model, Strong escalation management and decision facilitationIncident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance)Familiarity with: Incident Management operating models, Severity models, SLAs, and response structuresOperational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reportingAbility to translate metrics into execution actions and accountabilityGovernance, Risk, and Control Discipline- Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across workstreamsCross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizationsStrong executive communicationComplex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patternsAbility to understand dependencies across platforms and workflowsSkillsAbility to align disparate initiatives into a single execution model, Strong escalation management and decision facilitationIncident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance)Familiarity with: Incident Management operating models, Severity models, SLAs, and response structuresOperational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reportingAbility to translate metrics into execution actions and accountabilityGovernance, Risk, and Control Discipline- Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across workstreamsCross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizationsStrong executive communicationComplex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patternsAbility to understand dependencies across platforms and workflows5 Years of ExperienceProgram ManagementStakeholder ManagementDomain knowledgeBenefitsHealth BenefitsReferral ProgramExcellent growth and advancement opportunitiesCompany OverviewICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm. It was founded in 2000, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://www.iconma.com.Company H1B SponsorshipICONMA has a track record of offering H1B sponsorships, with 1 in 2026, 34 in 2025, 31 in 2024, 26 in 2023, 39 in 2022, 37 in 2021, 69 in 2020. Please note that this does not guarantee sponsorship for this specific role.