[Remote] Senior Program Manager

Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send smarter, more relevant automated communications. They are seeking a Senior Program Manager, Growth Operations to lead coordination across high-priority self-serve growth initiatives and ensure alignment among various teams.ResponsibilitiesLead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing — keeping cross-functional teams moving and accountableBuild and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTMGather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritizationDevelop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughputIdentify blockers, risks, and gaps early — and drive resolution proactively, escalating when neededHelp the team scale its operating rhythms as our self-serve motion grows in scope and complexitySkills8+ years of experience in program management, strategic operations, product operations, or a cross-functional ops role — ideally at a B2B SaaS companyTrack record of owning complex, multi-team programs end to end, with clear examples of driving alignment across Product, Engineering, and MarketingStrong influence skills — comfortable driving accountability without direct authority across senior stakeholdersAbility to communicate at two levels: crisp summaries for leadership and detailed working-level coordination with execution teamsExperience in a remote-first, async environment — you know how to build relationships and drive outcomes without being in the roomGenuine comfort with ambiguity — you create structure rather than waiting for itFamiliarity with PLG, self-serve growth, or B2B SaaS metrics is a strong plusBenefits100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family16 weeks paid parental leaveUnlimited PTOStipends for remote work and wellnessA professional development budgetCompany OverviewCustomer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://customer.io.Company H1B SponsorshipCustomer.io has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.