[Remote] Senior Program Manager

Note: The job is a remote job and is open to candidates in USA. Granicus is a company dedicated to transforming the Govtech industry by enhancing the connection between governments and their constituents. They are seeking a Senior Program Manager to lead early adoption and product readiness for new AI features, ensuring that new releases are validated, customer-ready, and smoothly adopted before broader rollout.ResponsibilitiesOwn and manage early-stage adoption for new AI features and productsDefine program goals, timelines, and success criteriaCoordinate customer participation with Sales, Presales, and Implementation partnersCollect and synthesize feedback to inform product improvements and release decisionsPartner with Product and Engineering teams to support release readiness planningTrack and coordinate resolution of issues identified during early adoptionSupport validation that new releases continue to perform as expected across existing functionalityHelp ensure new features meet usability and quality expectations prior to general availabilityServe as a central point of coordination across Engineering, Design, Presales, and ImplementationSupport early alignment on design considerations and customer use caseFacilitate regular check ins focused on readiness, risks, and launch coordinationEnsure customer facing teams are informed and prepared for upcoming changesProvide clear visibility into early adoption outcomes and readiness statusSurface insights and trends from customer feedbackSupport leadership with structured updates on progress, risks, and decisionsSkills7+ years of experience in program management, product operations, or delivery leadershipExperience working cross functionally with technical and customer facing teamsStrong organizational and communication skillsAbility to manage multiple workstreams in a fast-paced environmentExperience with AI, data driven, or SaaS productsBackground in B2B or public sector technologyExperience running beta, pilot, or early access programsBenefitsFlexible Time Off – Take the time you need to rest, recharge, and live your life.Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.Work From Home Reimbursement – Support a productive home office environment.Multiple Health Plan Options – Including a 100% employer-paid plan.Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.Fitness Reimbursement Program – Stay active, your way.On-Demand Mental Health Support – Access to Headspace and other wellness tools.Paid Parental Leave – For both birthing and non-birthing parents.Traditional & Roth 401(k) – With a generous company match.Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.Online Learning Platforms – Fuel your professional development.Competitive Salary & Bonuses – Your contributions are valued and rewarded.Company OverviewGranicus provides technology that empowers government organizations to create better lives for the people they serve. It was founded in 1999, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.granicus.com.Company H1B SponsorshipGranicus has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2023, 3 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.