[Remote] Senior Professional Services Consultant

Note: The job is a remote job and is open to candidates in USA. Infoblox is a leading company in cloud-first networking and security solutions, protecting 70% of the Fortune 500. They are seeking a Senior Professional Services Consultant to accelerate customer adoption of their products by implementing solutions and providing technical leadership. The role involves understanding customer requirements, managing projects, and ensuring high customer satisfaction.ResponsibilitiesUnderstand customer business requirements, pain-points, and be able to translate them into actionable implementation projectsWork closely with customers and other Infoblox Professional Services team members to meet customer technical and business challenges utilizing Infoblox products (NIOS, UniversalDDI, Infoblox Threat Defense) as quickly as possibleCreate project technical documentationPerform Infoblox upgrades/refreshes for customer environmentsEnsure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or aboveLeverage AI productivity tools (e.g., Glean, Microsoft Copilot, ChatGPT) to accelerate project documentation, implementation planning, and knowledge base contributions — improving delivery efficiency, customer follow-up quality, and overall engagement throughout the project lifecycleMentor customers on Infoblox technology as part of project deliveryMentor Infoblox Skilled to Secure partners on Infoblox implementation best practicesContribute to the Professional Services knowledge baseEstablish outstanding relationships, trust, and collaboration with the regional Professional Services, Support, and Sales teamsSkillsAt least 8 years of professional services delivery and consulting experience; Infoblox, BlueCat, or Palo Alto Networks experience is a plusExperience working in SaaS networking and/or software security is a plusExperience with DNS, DHCP, and IP address management is a plusExperience with DevOps tools such as Terraform, Ansible, Jenkins, etc. is a plusExperience with cloud platforms (AWS, GCP, and Azure) is a plusFamiliarity with AI productivity tools and the ability to apply them to professional services workflows, including technical documentation, customer communication, and implementation planning, while exercising sound judgment on when to verify AI-generated output before sharing with customers or partnersExcellent communication skills, influencing skills, and the ability to present at internal and external meetingsA customer-centric mindset, and the willingness to take initiative to do the right thing for the customerGood technical knowledge of security concepts and implementations/products is an added advantageAbility for up to 10% travelA minimum of a bachelor's degree (BA or BS), or equivalent experienceBenefitsComprehensive health coverage, generous PTO, and flexible work optionsLearning opportunities, career-mobility programs, and leadership workshopsSixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthyModern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrationsCharitableGiving Program supported by Company MatchWe practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications.Company OverviewInfoblox develops network identity solutions enabling businesses to automate network control functions to reduce costs and boost security. It was founded in 1999, and is headquartered in Santa Clara, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.infoblox.com.Company H1B SponsorshipInfoblox has a track record of offering H1B sponsorships, with 2 in 2026, 31 in 2025, 21 in 2024, 10 in 2023, 37 in 2022, 10 in 2021, 25 in 2020. Please note that this does not guarantee sponsorship for this specific role.