[Remote] Senior Professional, OpenText Dialogue Developer

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company dedicated to improving the health of the communities it serves. They are seeking a Senior OpenText Dialogue Developer to compose and execute regulated communications for Medicare and Medicaid audiences, ensuring operational excellence and regulatory compliance.ResponsibilitiesCompose and configure operational and regulatory communications using approved templates and content within designated platformsExecute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timelinessDevelop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)Collaborate with strategy teams and business partners to interpret requirements and translate them into template developmentTroubleshoot implementation challenges and provide guidance on composition and development processesPerform unit testing to ensure requirements are met and data is accurately rendered in communicationsConduct defect analysis, identify root causes, and implement appropriate resolutionsMaintain documentation, version control, and audit trails for all communication builds and updatesParticipate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracyServe as a subject matter expert in OpenText Communications and promote scalable best practicesSkills7+ years of hands-on experience with dynamic document creation using OpenText Communications or similar Customer Communication Management toolsStrong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flowExperience with logical coding concepts (e.g., IF/THEN/ELSE, loops)Understanding of driver file mapping and variable mapping for logic and document creationProven ability to manage multiple priorities, track progress, and meet deadlinesExperience with defect analysis, root cause identification, and resolutionAbility to work both independently and collaboratively across cross-functional teamsBachelor's degree in communications, Marketing, Information Systems, or a related fieldExperience with Adobe InDesign, Illustrator, Photoshop, and AcrobatExperience with SmartCommunicationsBackground in heavily regulated industries (e.g., healthcare or financial services)Knowledge of CMS Medicare, and Medicaid requirementsExperience with marketing operations, fulfillment processes, and Agile methodologiesBenefitsHealth benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesHumana provides medical, dental and vision benefits401(k) retirement savings planTime off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)Short-term and long-term disabilityLife insuranceCompany OverviewHumana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.