[Remote] Senior Product Operations Manager - Tooling & AI Enablement

Note: The job is a remote job and is open to candidates in USA. Intrado is dedicated to saving lives and protecting communities through innovative emergency services solutions. The Senior Product Operations Manager is responsible for enhancing the Product organization’s effectiveness via advanced tooling and AI-driven methodologies, overseeing the implementation of product management strategies and AI enablement initiatives.ResponsibilitiesOwn the enterprise‑wide implementation, configuration, and ongoing administrationEnsure alignment with product management strategy, operating models, and lifecycle processesDesign and maintain platform structural architecture, including workspaces, hierarchies, product lines, roadmaps, scorecards, capacity models, workflows, and permissionsLead the initial launch and phased rollout of the platform, including migration planning, data integrity, training, communications, and adoption trackingEstablish and enforce governance standards for platform usage, ensuring data consistency, reporting accuracy, and scalable best practicesServe as the primary point of contact for vendor relationship management, roadmap alignment, feature enablement, and issue resolutionContinuously evaluate and optimize configurations to reflect evolving Product maturity, organizational changes, and strategic prioritiesDefine, implement, and maintain the AI enablement strategy for the product organization, ensuring AI tools are integrated into standard product workflows and operating practicesLead rollout and adoption of approved AI tools (e.g., Copilot, Claude), including use‑case definition, process integration, and ongoing optimizationDevelop and deliver AI training, documentation, and enablement of assets, including role‑based guidance and managed prompt and agent libraryEstablish and track AI adoption and value metrics, report progress through dashboards and operating reviews, and support integration of AI objectives into Product OKRsPartner with Product Management, Product Delivery, Engineering, and Operations leaders to ensure tooling and AI enablement align with real workflow needsAct as a change leader, driving adoption through clear communication, executive alignment, and practical value demonstrationStay current on emerging AI tools, trends, and governance considerations, recommending new opportunities where AI can enhance Product effectivenessSkills8+ years of experience in Product Operations, Product Management, or related disciplinesExperience structuring, launching, and administering Product management strategy and road mapping platform (i.e., Aha!, Jira Product Discovery) at scale across a product organizationExperience leading tool‑driven transformation initiatives and driving adoption across cross‑functional teamsDemonstrated experience enabling teams with AI tools, agents and workflows, including training, governance, and measurement. (i.e., Claude, CoPilot)May be required to travel up to 25% depending on business needs, vendor engagement schedules, and testing activitiesBachelor's degree in business, Computer Science, Information Systems, Engineering, or related discipline; or equivalent experienceDeep expertise in product management strategy and road mapping platform configuration, administration, and best practices, including workspace design, reporting, and roadmap governanceStrong understanding of Product operating models, road mapping, capacity planning, and execution workflowsProven ability to translate AI capabilities into practical, repeatable product use casesExceptional change‑management and influence skills, with the ability to drive adoption without direct authorityStrong analytical skills, including defining successful metrics and demonstrating measurable impact from tooling and AI initiativesExcellent written and verbal communication skills, capable of engaging both executives and individual contributorsComfortable operating in ambiguity while building structure, standards, and scalable systemsBenefitsMedical, dental, vision, life and disability coveragePaid time offA 401(k) retirement planPaid parental leaveAccess to a robust library of personal and professional training resourcesEmployee discountsCritical illnessHospital indemnityAccess to legal supportPet insuranceIdentity theft protectionAn EAP (Employee Assistance Program) that includes free mental health resources/supportCompany OverviewIntrado is dedicated to saving lives and protecting communities, with a mission to provide comprehensive support in preparing for, responding to, and recovering from critical events. It was founded in 1979, and is headquartered in Longmont, Colorado, US, with a workforce of 1001-5000 employees. Its website is https://www.intrado.com/.Company H1B SponsorshipIntrado has a track record of offering H1B sponsorships, with 2 in 2023, 17 in 2022, 28 in 2021, 36 in 2020. Please note that this does not guarantee sponsorship for this specific role.