[Remote] Senior Product Manager-Vault

Note: The job is a remote job and is open to candidates in USA. Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We’re hiring a Senior Product Manager to own Alt’s Vault end-to-end, responsible for all internal workflows, tooling, SLAs, logistics, and activation paths that turn physical collectibles into liquid inventory.ResponsibilitiesEnd-to-End Vault LifecycleOwn the full lifecycle of items from arrival at the vault to exit:+ Receiving and ingest SLAs+ Intake, processing, and internal routing+ Exception handling and quality control+ Outtake, shipping, and customer handoffDefine and enforce predictable, measurable SLAs at every stageContinuously identify bottlenecks and failure modes and remove them systematicallyInternational Shipping & LogisticsOwn international shipping workflows, including customs, insurance, labeling, and carrier integrationsBuild scalable systems that support global customers with speed and reliabilityReduce friction, delays, and risk in cross-border logisticsEnsure shipping workflows are tightly integrated into vault SLAs and liquidity outcomesInternal Tools, Automation & AIOwn the roadmap for all internal Vault tools (Retool and beyond)Design systems for queue management, prioritization, labeling, SLAs, and exception handlingActively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variabilityReplace tribal knowledge and ad hoc coordination with durable, scalable softwareInventory Activation & LiquidityPartner cross-functionally (Pricing, Auctions, CX, Risk) to ensure vaulted inventory is listed, activated, and monetized quicklyReduce time between “in vault” and “live on marketplace.”Unlock value from existing inventory through better tooling, workflows, and coordinationQuality, Reliability & TrustDefine and manage error rates, rework, and exception taxonomyEnsure quality and customer trust scale with volumeMaintain high standards for asset handling, insurance, and operational reliabilityRoadmap, Execution & Business InfluenceBuild and own the quarterly Vault roadmap tied directly to business outcomesInfluence Vault unit economics through speed, tooling, automation, and process improvementsPartner tightly with Ops, Engineering, Pricing, Marketplace, and CX to ship continuouslySupport exploration of future opportunities, including Vault-as-a-Service, without distracting from core executionSkills5–8+ years of Product Management experience in operationally complex environmentsStrong intuition for warehouse, logistics, or 3PL-style businesses, including metrics like throughput, SLAs, cost per unit, rework, and capacity utilizationDeep interest in AI-first workflows, including experimenting with AI agents, automation tools, and human-in-the-loop systemsExperience translating messy, real-world processes into clean, scalable internal toolsComfort working closely with warehouse/ops teams and engineering teamsHighly data-driven; you define success clearly and hold yourself accountable to outcomesAble to operate at both the tactical level (process details, edge cases) and the strategic level (roadmap, prioritization, business impact)Experience with fulfillment centers, warehousing, logistics, or 3PL operationsExposure to international shipping, customs, insurance, or cross-border workflowsExperience deploying automation or AI-assisted tooling in operational environmentsFamiliarity with handling high-value physical assets at scaleBenefits$100/month work-from-home stipend$200/month wellness stipendWeWork office stipend401(k) retirement benefitsFlexible vacation policyGenerous paid parental leaveCompetitive healthcare benefits, including HSA, for you and your dependent(s)Company OverviewAlt is an online marketplace that enables users to buy, sell, and vault authenticated trading cards. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.alt.xyz/.