[Remote] Senior Product Manager, Payments

Note: The job is a remote job and is open to candidates in USA. Fleetio is a modern fleet operations platform used by thousands of organizations worldwide to manage vehicles, equipment, and drivers. The company is seeking a driven, customer-centric Senior Product Manager to shape the future of their Auto Integrate platform, focusing on onboarding, integrations, payments operations, and automation.ResponsibilitiesChampion customer outcomes - Work closely with customers to deeply understand their goals, workflows, and challenges – ensuring seamless onboarding, setup/implementation, and ongoing satisfactionDrive product impact - Drive cross-functional collaboration with engineering, design, and go-to-market teams to deliver features that solve real customer problems, drive adoption, and reinforce our competitive edgeGuide the full product lifecycle - Lead discovery, ideation, specification, testing, delivery, launch/GTM, analysis, and optimization – ensuring roadmap milestones are metEnsure successful product launches - Develop and execute go-to-market strategies for product launches and updates, ensuring successful adoptionDeliver onboarding success - Lead the onboarding process for new clients, coordinate internal resources, and track progress to ensure timely and effective implementationBe the voice of the customer - Gather, synthesize, and share customer insights to inform product decisions and prioritize improvements that drive adoption, engagement, and retentionCommunicate with clarity and purpose - Clearly articulate product vision, value, and progress to stakeholders, including team members, prospects, and customers, ensuring alignment and transparencyContinuously improve product operations - Continuously seek ways to improve our product development and delivery processes, ensuring we bring value to customers quickly and efficientlyElevate product process and discipline - Help strengthen product management practices across the team by introducing structured approaches to discovery, prioritization, roadmap planning, experimentation, requirements definition, and outcome measurementLeverage AI to improve product and delivery- Identify opportunities to incorporate artificial intelligence into both customer-facing product experiences and internal product development workflows including: requirements generation, research synthesis, process automation, backlog management, and operational efficiencyFoster a culture of collaboration and learning - Help create a culture of experimentation, learning, and cross-functional teamwork – encouraging open feedback and shared ownership of resultsDefine and measure success: Establish clear metrics for product performance, regularly analyze data, and share actionable insights to guide product roadmapping and continuous improvementBecome a subject matter expert - Demonstrate deep knowledge of our product suite, including its features, functionalities, and technical integrations (e.g. APIs, SAML, SSO, ETL, etc.), as well as payments and settlement workflows, including ledgering, reconciliation, onboarding, KYB/KYC, and payoutsInnovate and differentiate - Identify new opportunities for product innovation and expansion, using market research and customer feedback to shape the roadmap and deliver unique valueSkills5+ years in product management or closely related roles, building and delivering web apps. Preferably in modern B2B technology-driven SaaS environmentsExperience working on payments, financial operations, or transaction-oriented products, including areas such as settlement, ledgering, reconciliation, KYB/KYC, onboarding, payouts, or operational workflowsStrong product process experience with the ability to bring structure and rigor to discovery, prioritization, roadmap planning, requirements definition, delivery execution, and measurementExperience leveraging AI tools and workflows as part of modern product management practices, including research synthesis, requirements creation, ideation, process automation, or embedding AI capabilities into product experiencesBA/BS/MS in Computer Science, Business, Design, or related equivalent practical/field experiencePassion for customer and business success, shortening time to value, and the craft of product managementA committed desire to understand our users and rally around the problems we're solvingEffective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product lifecycleNatural leadership skills: you influence and inspire others who love working with youA proven track record of strong cross-functional collaborationAn entrepreneurial spirit: you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholdersEgoless self-starter with strong product sense, curiosity, attention to detail, and a growth mindsetTalent for mediating across various needs and finding creative solutionsStrong analytical and problem-solving skills, familiarity with product analytics, and an ability to translate data into insightsChampion our core values of intelligence, intensity, integrity, and ownershipUnderstanding of database concepts and experience with SQLFamiliarity with RESTful and SOAP services, JSON, XML, OAuth, and other web technologiesStrong understanding of APIs, integrations, and operational workflowsFamiliarity with payment systems, financial operations, or transaction processing concepts is strongly preferredExperience in fleet, automotive, transportation software, vertical SaaS, or related spacesExperience in payments infrastructure, fintech operations, or transaction processing systemsExperience with onboarding, identity verification, compliance, or financial reconciliation workflowsExperience introducing AI-enabled workflows or AI-assisted product development practicesExperience in a range of segments and product lifecycle stagesBenefitsHealth/dental/vision coverage optionsIncentive stock optionsPTOCommunity service fundsProfessional development fundsWellbeing fundBusiness expense stipendNew high-end laptop + new hire equipment stipendCompany OverviewFleetio is a fleet maintenance management software that helps businesses manage their fleet operations and optimize maintenance workflows. It was founded in 2011, and is headquartered in Birmingham, Alabama, USA, with a workforce of 201-500 employees. Its website is http://www.fleetio.com.Company H1B SponsorshipFleetio has a track record of offering H1B sponsorships, with 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.