[Remote] Senior Product Manager, Member Experience

Note: The job is a remote job and is open to candidates in USA. Progyny, Inc. is a global leader in women’s health and family building solutions, and they are seeking a Senior Product Manager for Member Experience. This role focuses on enhancing Progyny’s digital and high-touch member experience to drive engagement and satisfaction, collaborating with various teams to optimize member touchpoints across their services.ResponsibilitiesContribute to and help manage the member experience product roadmap, aligning with product leadership and cross-functional partners on priorities and timelinesPartner with Product, Design, and Engineering team members to ideate, prioritize, and deliver solutions that will improve engagement, satisfaction, and utilization across web and mobileDefine and track product and usage metrics to measure success and inform ongoing improvements to the member experienceDefine digital measurement plans and performance reporting for new feature launches, applying a data-informed, test-and-learn mindsetConduct internal and external research to identify new opportunities for improving the member experience and support recommendations with data and insightsParticipate in continuous discovery and user feedback to uncover unmet needs and refine the holistic member experience including both digital self-service and high-touch human interactionsCollaborate closely with stakeholders across Product, Marketing, and Operations to ensure strong alignment and consistent communicationSkills5-7 years of experience working as a product manager in healthcare for consumer or B2B2C digital experiences (web and mobile)Ability to balance stakeholder needs with business goals and prioritize effectively across competing demandsExperience using both quantitative and qualitative insights to inform product decisionsFamiliarity with contact centers and contact center performance metricsExperience managing backlogs and breaking down strategic goals into actionable, high-impact deliverablesExceptional team player who embraces ambiguity and takes initiative to anticipate and solve problemsComfortable working in a fast-paced, agile environment with attention to detail and ability to manage multiple prioritiesExperience with product, design and project management tools such as Jira, Miro, Figma, Lucid, and Product BoardExperience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etcBachelor's degree in a related field (e.g. Engineering, Computer Science, Business, or Analytics) or relevant experienceCurious, adaptable, and user-obsessed, with a genuine passion for improving experiences that empower members on their health journeyBenefitsPaid family and parental leavePreconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)Family and pet care fundParents’ Employee Affiliation GroupMenopause and midlife careHealth, dental, vision and life insurance options for employees and familyFree in-person, virtual and text-based mental health and wellness supportPaid time off, including vacation, sick leave, personal days and summer flex timeCompany equityBonus program401(k) plan with company matchAccess to on-demand legal and financial adviceLearning and development programs to help you grow professionally and a mentorship programCompany social events to include annual volunteer day and donation matchingFlex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY officeCompany OverviewProgyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers. It was founded in 2008, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.progyny.com/.