[Remote] Senior Product Manager - Filings and Payments

Note: The job is a remote job and is open to candidates in USA. Drake Software is dedicated to helping everyday Americans maximize their tax advantages through innovative software solutions. They are seeking a Senior Product Manager for Payments and Filing to lead the strategy and execution of customer experiences, focusing on optimizing product adoption, conversion rates, and overall customer satisfaction during the tax return process.ResponsibilitiesOwn the vision, strategy, roadmap, and business performance of TaxAct's payment and filing experiences, ensuring customers successfully complete their tax returns from checkout through IRS submissionDefine, prioritize, and deliver initiatives that drive adoption of product upgrades and ancillary offerings, increase filing conversion, improve payment authorization and completion rates, and grow revenueEstablish and monitor key performance indicators (KPIs) for payment and filing experiences, leveraging data-driven insights to measure success, identify opportunities, and inform product investmentsDrive continuous improvements across the end-to-end filing and payment journey, reducing customer friction, increasing completion rates, and enhancing the overall customer experienceLead product discovery efforts through customer research, behavioral analytics, market trends, and competitive analysis to identify opportunities for innovation and growthPartner with third-party vendors and strategic partners to evaluate, integrate, launch, and optimize payment solutions, ancillary products, and other customer-facing offeringsDesign, execute, and analyze experiments, including A/B tests and personalization strategies, to optimize customer engagement, conversion, and product adoptionCollaborate closely with engineering, UX/UI, analytics, marketing, operations, legal, and compliance teams to define requirements and deliver high-quality, end-to-end product solutionsCommunicate product vision, priorities, roadmap progress, and business outcomes effectively to stakeholders at all levels, including senior leadership and executive teamsMonitor and respond to trends in taxation, payments, financial services, and digital commerce, translating industry changes into customer and business valueSkills5–7+ years of product management experience in software, fintech, tax, financial services, or other highly regulated industries, with a demonstrated track record of delivering measurable business and customer outcomesStrong analytical and problem-solving skills, with the ability to leverage data, customer insights, and market research to inform product strategy and prioritizationExperience defining product strategy, building roadmaps, and leading cross-functional teams through the full product lifecycleFamiliarity with AI-powered products, tools, and capabilities, with experience identifying opportunities to apply AI, automation, or predictive technologies to improve customer experiences, business outcomes, or operational efficiencyExcellent written, verbal, and presentation communication skills, with the ability to influence stakeholders and drive alignment across all levels of the organizationDemonstrated ability to collaborate effectively across engineering, design, analytics, marketing, operations, legal, and compliance teamsExperience designing and evaluating experiments, including A/B testing, personalization, and conversion optimization initiativesResourceful, adaptable, and execution-oriented, with the ability to thrive in a fast-paced, data-driven environmentStrong attention to detail, sound judgment, and a commitment to delivering high-quality customer experiencesPassion for innovation in tax, financial services, payments, and emerging technologiesCompany OverviewDrake Software is a complete professional tax preparation program for federal and state returns, business and individual. It is a sub-organization of Cinven. It was founded in 1977, and is headquartered in Franklin, North Carolina, USA, with a workforce of 501-1000 employees. Its website is https://www.drakesoftware.com/.