[Remote] Senior Product Manager, Demand Activation

Note: The job is a remote job and is open to candidates in USA. Credit Acceptance is an award-winning company recognized for its workplace culture and stability in the used car finance industry. The Senior Product Manager will advocate for customers, enhance their experience, and drive revenue growth by analyzing data and collaborating with teams to deliver high-quality products.ResponsibilitiesAdvocates for the end user and stakeholder by empathizing and understanding user needs, remaining focused on desired outcomes, and becoming the domain expertAnalyzes data through the lens of the customer and identifies goals, metrics/key performance indicators, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings, leading to continued improvement in owned metrics/key performance indicatorsCreates an environment where the entire team is immersed in customer-first thinking and turns customer insights into actionable strategies and priorities across productsTakes ownership of business results and being a day-to-day decision maker, including communicating with and influencing key partners and stakeholders to deliver winning product experiences and outcomesConducts and monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in classFocuses on innovation and the disruption of status quo to identify improvements and new opportunities to gain a competitive advantageEnsures the team is utilizing data with the right metrics to drive customer outcomes and ensures the right analysis is being done to prioritize appropriatelyEffectively collaborates with technical and design teams to use the best modern technologies and deliver amazing products to market efficiently with qualityHas a deep understanding of product objectives and priorities and translates product concepts into user stories, epics, and other appropriate product deliverables while identifying and mitigating risksOwns their product and is responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance. Has a deep, end-to-end understanding of their products and how it fits into the business and is able to identify what impacts will occur due to other changes in the businessProactively learns and recommends new technologies as a result of actively participating in technology/product forums as a product leaderServes as the visionary to set vision and direction and champions high-impact outcomes; acts as a bridge between strategy and execution to translate plans into action, iterating as necessaryChampion of the end-to-end platform and is an expert in the systems and users they support; uses this knowledge to generate new ideas and support development, launch, and adoption of these new ideasDrives continuous improvement of the product management process by documenting and reviewing processes and proceduresConsistently inspires, motivates and develops others beyond their immediate team and achieves high quality results through others, including cross-functional or virtual teamsActs as a role model and provides peer coaching to develop other Product ManagersSkillsCollege degree or recent equivalent experience in a related fieldMinimum 5 years of experience as a Product Manager or related positionCustomer-first mindset, always keeping the customer's interest in mind when making decisionsHands-on experience managing all stages of the product life cycleIntegration mind-set and approach to ensure product dependencies and integration points are understood and delivered across product linesInherently curious, results-driven with the ability to make difficult decisions, ask probing questions and look for root causes, opportunities, and solutionsStrong written and oral communications skills, especially the ability to clarify and simplify complex topicsOrganized self-starter who develops plans and is committed to hitting delivery dates; ability to perform with minimal supervision in a team environmentExperience working according to Agile principles, sprint-based approaches, taking a prioritized, pragmatic approach to ensure the correct product gets built and delivered on timeExperience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product featuresDemonstrated ability to improve business key performance indicators through product managementBasic knowledge of product proposals, product roadmaps and customer journey mapsQuick thinker, with an ability to understand and interpret information promptly and effectivelyExcellent leadership and persuasion skills and the ability to lead through influence without direct authorityExperience interacting with people at all levels of an organization, including Executive ManagementProficiency with standard MS productivity tools (Office, Visio, and Project), web analytics and pathing tools (e.g. Google Analytics, Adobe Suite, Tea Leaf, Real Story), collaboration tools (e.g. Mural, Miro), Product management (e.g. Jira, Rally, etc.)Ability to travel 25% of the timeExperience in fintech, marketplaces, lending, or SMB platformsBenefits401(K) matchAdoption assistanceParental leaveTuition reimbursementComprehensive medical/ dental/visionMany nonstandard benefits that make us a Great Place to WorkCompany OverviewCredit Acceptance is an indirect finance company that helps eligible consumers restart financially. It was founded in 1972, and is headquartered in Southfield, Michigan, USA, with a workforce of 1001-5000 employees. Its website is http://www.creditacceptance.com/.