[Remote] Senior Product Manager - Dash, Lead Management

Note: The job is a remote job and is open to candidates in USA. USA TODAY Co., Inc. is a diversified media company dedicated to empowering and enriching communities. They are seeking a Senior Product Manager to lead the Dash Lead Management experience, focusing on how businesses capture, manage, and convert leads through AI-powered agents and effective workflows.ResponsibilitiesOwn the product vision and roadmap for the Dash experience where clients manage and follow up with leads: SMS Agent, Voice Agent, scheduling, lead activity and conversations, and surrounding lead-management workflowsBe accountable for outcomes in this area while partnering with teams that own lead acquisition, CRM integrations, and reportingEnsure Dash Lead Management and Dash reporting work together as a cohesive product experienceLead product discovery for your area: frame problems, gather inputs from customers and internal stakeholders, review data and feedback, and validate that planned solutions address the right issuesTurn ambiguous inputs into clear problem statements, product briefs, user flows, requirements, and edge cases that engineering and design can execute againstOwn the overall requirements for your area, while collaborating with other product team members on detailed specifications and keeping work clear, aligned, and actionablePartner with the Senior Director of Product on quarterly planning for your domain: clarify priorities, sequence initiatives, and work with Engineering on scope, dependencies, and delivery datesMaintain a clear view of roadmap, timelines, risks, and trade-offs; proactively surface options and recommendations when things changeDrive day-to-day execution with Engineering and Design so your area moves forward with clarity and accountabilityLead the product strategy for AI-powered agents (SMS, voice, scheduling), defining how they support lead response, qualification, and conversionWork with engineering to shape agent behavior and conversation flows, providing clear requirements and examplesDefine and refine AI-driven lead insights so Dash can summarize, categorize, and prioritize leads in ways users can act onPartner with Sales, Customer Success, and Marketing to define positioning, value propositions, and launch plans for new lead-management and agent capabilitiesOwn product briefs and launch readiness for your area, including what is changing, who it is for, how it works, and how success will be measuredJoin key customer and prospect conversations to represent the Dash roadmap for lead management, agents, and insightsDefine and own the KPIs for your domain and review them regularly with stakeholdersBring insights, recommendations, and status updates for your area into business reviews and strategy discussionsWork closely with other product team members contributing to Dash Lead Management, helping create clarity and alignment across the domainSkills7–10+ years of product management experience shipping complex, customer-facing SaaS productsExperience acting as the day-to-day product lead for a cross-functional areaDemonstrated experience shipping AI-powered agents or automation in an enterprise product, not just prototypesExperience in advertising or marketing technology, with a solid understanding of lead generation and lead-management conceptsExperience working with CRM or lead-management platformsProven ability to lead discovery, define requirements, and drive product definition in ambiguous problem spacesProven ability to lead quarterly planning and road mapping, including defining priorities, sequencing work, and making trade-offs across multiple teamsStrong product sense and UI/UX taste, with a track record of working closely with design on high-usage web applicationsYou are a product leader first — comfortable working deeply with engineering and design to build and ship software — with marketing and lead-management experience layered on topExperience with voice/SMS products or contact-center toolsFamiliarity with integrating third-party platforms into a cohesive product experienceCompany OverviewUSA TODAY Co., Inc. It was founded in 1906, and is headquartered in West New York, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.usatodayco.com.