[Remote] Senior Product Manager

Note: The job is a remote job and is open to candidates in USA. Microsoft is responsible for defining, building, and managing AI supercomputers at a massive scale. The Senior Product Manager will engage with customers to understand their needs, drive improvements, and collaborate with engineers to enhance the customer experience.ResponsibilitiesEngage directly with end customers to understand their needs, gather feedback, and proactively identify service-impacting issues and feature gapsPartners with Site Reliability Engineers and developers to resolve support drivers, introduce new tooling and features, and ensure continuous improvement of the customer experienceCollaborates with partner teams, systems integrators, and other vendors to build golden configurations and deployment strategies with minimal user impactCollects and reviews service telemetry to identify the most impactful issues affecting service health, uncovers opportunities to enhance the customer experience, and drives iterative improvements for ongoing service qualityLeverages data and AI tools to analyze user behavior or feedback, working with data scientists or engineering to implement AI-driven improvementsIncorporates security factors and implements security-by-default principles in features, services, and experiencesSkillsBachelor's Degree AND 5+ years experience in product / service / program management or software development OR equivalent experienceAbility to meet Microsoft, customer and/or government security screening requirements are required for this roleBachelor's Degree AND 8+ years experience in product / service / program management or software development OR equivalent experience2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework) and improving metrics for a product, feature, or experience4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn)4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product)2+ years experience managing or leading cross-functional hardware programs involving coordination with multiple stakeholders, tracking KPIs, and enhancing the overall customer experience3+ years experience partnering with SRE or infrastructure engineering teams to improve service health, including defining and tracking availability, reliability, or 'nodes in service' metrics, and driving remediation plans for the top quantified issue drivers3+ years experience owning and prioritizing a product backlog using operational and customer signals (e.g., incident data, telemetry, customer feedback), translating those inputs into prioritized features, bug fixes, and action plans delivered through regular release cycles3+ years experience owning the end-to-end user experience for a shared or multi-tenant platform, including managing competing customer requirements, defining success metrics (e.g., CSAT, adoption, availability), and delivering measurable improvements to usability and service qualityBenefitsCertain roles may be eligible for benefits and other compensation.Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payCompany OverviewMicrosoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.Company H1B SponsorshipMicrosoft has a track record of offering H1B sponsorships, with 1317 in 2026, 9192 in 2025, 9343 in 2024, 7677 in 2023, 11403 in 2022, 7210 in 2021, 7852 in 2020. Please note that this does not guarantee sponsorship for this specific role.