[Remote] Senior Product Manager

Note: The job is a remote job and is open to candidates in USA. Hiya is focused on making business calls more trusted and effective. The Senior Product Manager will help grow and improve Hiya’s enterprise products for trusted business calling, leading product initiatives and collaborating with various teams to enhance customer engagement and product performance.ResponsibilitiesBuild a deep understanding of how SMB and enterprise customers use voice to reach their customers, including their business goals, calling workflows, operational constraints, technical environments, and success metricsIdentify and prioritize product opportunities that improve customer activation, adoption, retention, expansion, engagement, trust, and measurable business outcomesLead product initiatives from discovery through launch and iteration, including problem definition, requirements, prioritization, rollout, measurement, and improvementPartner closely with engineering teams, engineering managers, design, data, sales, customer success, operations, marketing, and business development to ship high-quality productsTranslate complex customer, technical, and ecosystem topics into clear product strategy, product briefs, requirements, tradeoff analyses, and executive-ready materialsUse customer feedback, product usage data, sales and customer success signals, and market insights to identify improvement opportunitiesContribute to product positioning, launch readiness, sales enablement, and go-to-market planning for new capabilitiesUse AI tools to accelerate customer research, synthesis, analysis, prototyping, documentation, experimentation, and product decision-makingGo around corners and beyond functional boundaries when needed to understand the real problem, unblock progress, and own the business outcomeSkillsProduct management experience, or equivalent experience building and scaling customer-facing technology productsExperience with enterprise SaaS, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, growth, analytics, or similarly complex product areasStrong customer discovery skills and the ability to connect customer needs to product direction and business outcomesCommercial judgment, including the ability to evaluate tradeoffs across customer value, revenue impact, technical feasibility, operational complexity, and speed to marketStrong analytical skills, including the ability to define success metrics, interpret product and business data, and communicate insights clearlyAbility to work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship productsStrong written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiencesHigh agency, strong ownership, comfort with ambiguity, and willingness to work across boundaries to deliver outcomesComfort using AI tools to improve the speed and quality of product workExperience with enterprise SaaS growth, customer success, customer onboarding, retention, expansion, or monetizationExperience with products used by sales, marketing, contact center, support, operations, or customer engagement teamsExperience in telecom, communications, business calling platforms, voice products, contact center technology, or growth productsFamiliarity with the telephony ecosystem, business calling workflows, phone number management, call routing, carrier/OEM dynamics, or communication APIsStartup, founder, or entrepreneurial experience where you had to create structure, make tradeoffs, and deliver business results with limited supportBenefitsEquity Compensation: ownership aligned with your impact and the company's growthEmployer-sponsored InsuranceMedical, dental, and vision (PPO & HDHP); 50% dependent coverageHealth, flexible spending, and dependent care accountsLife, AD&D, and accident coverage, with company-paid life and long-term disability401(k) with 3% company match (via Fidelity)Flexible vacation policy and paid company holidaysPaid parental leaveWork-from-home equipment stipend$1,000 annually to invest in your learning and growth$1,000/year in charitable donation matchingTeam lunch 2x per weekCompany OverviewAt Hiya, we are revolutionizing the voice communication experience, making it more productive and secure. It was founded in 2016, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://www.hiya.com.Company H1B SponsorshipHiya Inc. has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 4 in 2023, 2 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.