[Remote] Senior Product Designer

Note: The job is a remote job and is open to candidates in USA. Otis Elevator Co. is a global leader in elevator and escalator manufacturing and services, seeking a Senior Product Designer to enhance their customer-facing digital products and enterprise software platforms. The role involves leading product design from discovery to delivery, collaborating with cross-functional teams, and utilizing user research to create intuitive user experiences.ResponsibilitiesLead end-to-end product design activities from discovery through deliveryPartner closely with Product Managers and Engineering teams to understand customer needs, business objectives, and technical constraintsConduct user research, stakeholder interviews, workflow analysis, and usability evaluationsTranslate complex business requirements into intuitive user experiencesCreate user flows, information architecture, wireframes, prototypes, and high-fidelity designsFacilitate design reviews, workshops, and cross-functional working sessionsContribute to and evolve design systems, interaction patterns, and UX standardsDefine success criteria for design initiatives in partnership with Product ManagementUse qualitative and quantitative data to evaluate product performance and identify improvement opportunitiesMonitor adoption, usability, engagement, and customer feedback metrics to inform design decisionsCollaborate with Product and Engineering teams to continuously improve product usability and customer outcomesCollaborate effectively within distributed and global teamsContribute to the design of AI-enabled user experiences, workflows, copilots, and productivity toolsEvaluate opportunities where AI can improve user efficiency, reduce friction, and create customer valueUnderstand emerging AI design patterns, opportunities, and limitationsStay informed about advancements in AI and their impact on enterprise software experiencesSkillsBachelor's degree in Design, Human-Computer Interaction (HCI), Product Design, Psychology, Computer Science, Information Systems, or a related field, or equivalent professional experience6+ years of professional experience in Product Design, UX Design, Interaction Design, or related disciplinesDemonstrated success designing enterprise software, SaaS platforms, or complex B2B productsProven experience working in complex environments involving dense data, multi-user workflows, administrative tools, or operational systemsStrong product thinking and problem-solving capabilitiesAbility to independently drive discovery and translate research insights into product and experience decisions, rather than simply validating existing assumptionsExperience partnering directly with Product Management and Engineering teams throughout the product lifecycleAbility to challenge assumptions, facilitate productive discussions, and influence product decisions through research, data, and strong communicationExperience defining, measuring, and communicating UX metrics tied to customer and business outcomesExperience using product analytics, customer feedback, and usage data to inform design decisionsStrong communication and presentation skills with the ability to clearly articulate design rationale to Product, Engineering, and business stakeholdersFluency in Figma, including prototyping, component libraries, and design system contributionSolid understanding of accessibility principles and experience designing inclusive experiencesAbility to work independently with minimal day-to-day direction in a cross-functional environmentExperience with AI-enabled products, conversational interfaces, automation workflows, or machine learning-powered experiencesExperience designing enterprise AI experiences, decision-support tools, or productivity-enhancing workflowsExperience supporting global products and distributed teamsExperience contributing to or maintaining design systems at scalePortfolio demonstrating end-to-end product design work, including discovery, problem framing, interaction design, and measurable outcomesBenefitsWe offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employmentYou and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.Enjoy three weeks of paid vacation, along with paid company holidaysWe provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.Life insurance and disability coverage to protect you and your family.Voluntary benefits, including options for legal, pet, home, and auto insurance.We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.Pursue your educational goals with our tuition reimbursement program.We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.Company OverviewAt Otis, we are dedicated to connecting you to the people and places that matter. It was founded in 1853, and is headquartered in Farmington, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.otis.com/.