[Remote] Senior Product Designer

Note: The job is a remote job and is open to candidates in USA. Swiftly, Inc. is on a mission to help cities move more efficiently with their leading transit data platform. They are seeking two Senior Product Designers to design software for transit agency staff, focusing on real-time passenger information and ridership analysis.ResponsibilitiesDesign software for transit agency staff across the full product cycle, from discovery and research through prototypes and high-fidelity designsPartner with product managers and engineers to shape product strategy by visualizing problems and solutionsPlan and lead user research — interviews, usability tests, synthesis — and communicate findings in ways that change decisionsDesign for the real-world context your work lands in, including the operational workflows and service outcomes that connect to the softwareWork alongside engineering during the build phase, acting as a quality check between what gets built and what users actually needContribute to Swiftly's design system and help raise the team's design foundation over timeSkills8+ years of product design experience, with a track record of taking complex products from conception to completionYou use AI tools to prototype with production-level code, moving fast to test ideas at real fidelity — and you still sweat the details on the canvas, getting every pixel right when it mattersExperience in complex domains: operational software, data-dense interfaces, or products where understanding the underlying logic is part of the design work. Comfort with automation and trigger-based systems is a strong signalComfort with data visualization and analytical UX: dashboards, reporting, and exploratory analysis. An interest in designing for open-ended, user-driven outputs — including AI-assisted or prompt-to-output paradigms — matters here, even without direct experienceAn eye for how flows fit together across a product area and how software decisions play out in the real world. Service design methods (blueprints, journey mapping) help; coherence across touchpoints and teams is the pointStrong user research skills: knowing which method to use, interviewing well, and turning findings into decisions rather than documentsYou shape direction, not just execute a brief. You help scope problems, set what success looks like with product and engineering, and turn research into strategy that reaches adjacent flows and the design systemYou lift the designers around you through direct, specific feedback and mentorship, raising the standard of the work near you — not only your ownYou articulate and defend design decisions to engineers, product managers, and stakeholders, and change your mind when the evidence shiftsBenefitsEquity compensation for every employeeMedical, Dental and VisionRetirement with Employer MatchFlexible Spending Account (FSA)Home office setup reimbursementMonthly cell/internet reimbursementMonthly "Be Well" stipendFlexible PTO with a recommended minimumFlexible work environment16 paid holidays, including holidays in months without US national holidays12 fully paid weeks of leave for child birth/adoptionCompany OverviewSwiftly is the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is http://goswift.ly.