[Remote] Senior Product Designer

Note: The job is a remote job and is open to candidates in USA. Asurion is seeking a Senior Product Designer to lead the design strategy for creating intuitive customer experiences across various platforms. This role involves collaborating with cross-functional teams and utilizing research and data to drive measurable customer and business outcomes.ResponsibilitiesLead experience outcomes across major partnersOwn end-to-end design for partner customer journeys, and strategic initiatives from discovery and service selection through support, checkout, and engagementDesign cohesive experiencesDefine cohesive experience strategy across digital, physical, and service touchpointsTranslate insight into actionable prioritiesUse research, data, journey mapping, prototyping, and testing to identify customer and associate needs and turn them into actionable, scalable solutionsDrive cross-functional alignmentWork with product, engineering, research, analytics, marketing, training, and retail operations to align priorities and deliver high-quality, consumer-first experiencesInfluence leaders and roadmap prioritiesDefine quarterly experience direction for customer domain and influence roadmap priorities through evidence-based storytelling, customer insights, and design rationalePrototype, test, and iterationValidate concepts early, measure outcomes, and refine designs to improve usability, satisfaction, conversion, retention, or operational efficiencyRaise the design barSet visual and interaction standards, contribute to design systems, and provide critique and coaching to elevate craft qualitySkillsSubstantial experience in product design, UX, service design, or customer experience design, with a portfolio showing shipped work and measurable impactExperience leading major, complex, cross-functional initiatives spanning multiple teams and product areasStrong UX/UI craft, including information architecture, interaction design, visual design, accessibility, and responsive designStrong user-centered design practice, including research synthesis, journey mapping, prototyping, usability testing, and iterationAbility to balance customer needs, associate workflows, business outcomes, technical feasibility, and store operating realitiesExperience with design systems, reusable patterns, component-based design, and design handoff in partnership with engineeringDemonstrated ability to influence leadership through clear design strategy, storytelling, and well-framed tradeoffsExperience mentoring designers and elevating team capability through critique, coaching, and sponsorshipDefines experience strategy for a customer domainIdentifies systemic opportunities across journeys and channelsResolves competing priorities using customer, business, and operational dataCreates clarity and momentum in ambiguous problem spacesInfluences organizational decisions without formal authorityDrives measurable customer and business outcomesExperience defining multi-quarter experience strategyExperience influencing Leadership decisionsTrack record driving strategic change across a product areaExperience sponsoring or developing emerging design leadersUses AI-assisted workflows to accelerate research, synthesis, ideation, and prototypingApplies AI tools to improve design quality and team effectivenessEvaluates opportunities for AI-enabled customer and associate experiencesCompany OverviewAsurion is an electronics company that provides protection, repair, and installation. It was founded in 1994, and is headquartered in Nashville, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.asurion.com.Company H1B SponsorshipAsurion has a track record of offering H1B sponsorships, with 17 in 2026, 97 in 2025, 102 in 2024, 78 in 2023, 154 in 2022, 139 in 2021, 109 in 2020. Please note that this does not guarantee sponsorship for this specific role.