[Remote] Senior Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)

Note: The job is a remote job and is open to candidates in USA. Amazon is seeking a Senior Process Improvement Specialist to join their Cross Mile Continuous Improvement (XMCI) team. This role involves driving network-wide projects and facilitating kaizen events to deliver measurable improvements in safety, quality, people, and cost outcomes across NA Operations.ResponsibilitiesPartner with the XMCI scoping team to review kaizen-ready charters, validate event readiness, and ensure the problem statement, scope, baseline metrics, and business case are sound before committing to executionLead pre-event stakeholder engagement — aligning site leadership, process owners, and functional partners on event objectives, expectations, roles, and commitments well in advance of the eventDevelop detailed event plans including agenda design, Lean tool selection, data requirements, logistics, and pre-work assignments tailored to the specific problem and site contextAssemble and confirm the right cross-functional team composition for each event — ensuring the right mix of decision-makers, subject matter experts, process owners, and frontline associates are in the roomBuild trust and credibility with site leadership ahead of each event — demonstrating respect for local expertise, understanding of site-specific context, and clarity on what the event will and will not accomplishManage stakeholder expectations across multiple levels — from frontline participants to site GMs to senior leaders up to the VP level — ensuring alignment on objectives, timeline, and anticipated outcomesLead and facilitate kaizen events across multiple miles and business units within Amazon Stores — guiding cross-functional teams through structured problem-solving methodologies to deliver measurable improvements in safety, quality, people, and costStructure and manage the event agenda — teaching and applying the appropriate Lean tools and methodologies (value stream mapping, root cause analysis, 5 Why, fishbone diagrams, standard work, process flow analysis, waste walks, spaghetti diagrams, PDCA, and others) based on the nature of the problemGuide teams through current state validation — leveraging the baseline data and root cause hypotheses from the charter while encouraging the team to verify and build on those findings through direct observation and analysis during the eventFacilitate productive dialogue, healthy conflict, and consensus-building among diverse stakeholders with competing priorities and perspectives — navigating group dynamics with confidence, empathy, and methodological disciplineDrive the team from problem understanding through solution development and implementation planning within the event timeframe — maintaining pace, focus, and energy while ensuring rigor is not sacrificed for speedLead the development of actionable implementation plans with clear owners, timelines, and success metrics — ensuring solutions are practical, sustainable, and owned by the people who will live with them after the eventManage real-time event risks — adjusting scope, approach, or team dynamics as needed to keep the event on track and productiveEnsure all events are executed in alignment with XMCI methodology standards and reflect Amazon's commitment to Lean ExcellenceOwn the post-event close-out process — documenting event results, solutions implemented, projected financial and operational impact, and open action items in a clear, standardized formatDevelop comprehensive sustainment plans in partnership with site leadership — defining who owns each improvement, how it will be monitored, what metrics will be tracked, and what triggers should prompt escalation if results begin to erodeFacilitate event report-outs to site leadership, XMCI leadership, and senior stakeholders — clearly communicating what was accomplished, what the projected impact is, and what is needed to sustain the resultsHand off validated event results and documentation to the XMCI analytics team for financial validation and entitlement tracking — ensuring clean, complete, and Finance-ready dataConduct post-event follow-ups at defined intervals (30/60/90 days) to verify sustainment, support site leadership in maintaining momentum, and identify any corrective actions neededProvide regular reporting to XMCI leadership and network stakeholders on event execution status, results delivered, sustainment health, and lessons learnedBuild strong, trust-based relationships with site General Managers, Operations Managers, Area Managers, and functional leaders across multiple miles and business units within NA Operations — earning the credibility needed to lead effective events in environments where you have no direct authorityInfluence without authority at every level — from frontline associates to VPs — navigating the matrixed, cross-business unit environment with sound judgment, empathy, and a bias for actionServe as a communications consultant and brand ambassador for XMCI — ensuring every event and stakeholder interaction reinforces the team's reputation for world-class facilitation, operational rigor, and genuine partnershipManage the delicate balance between driving results during the event and respecting the operational realities and constraints of the host site — earning repeat invitations by being the kind of facilitator that site leadership wants to work with againBuild local CI capability through every event — teaching participants the tools and thinking, not just leading them through the motions, so that site teams are more capable of driving improvement on their own after the eventGather and incorporate stakeholder feedback after every event to continuously improve the facilitation experience and strengthen the XMCI brandDevelop and continuously refine standardized facilitation guides, event templates, tools, and playbooks that ensure consistency and quality across all XMCI kaizen events regardless of site, mile, or business unitContribute to the evolution of XMCI's continuous improvement operating system — providing field-level insights from event execution that inform how charters are scoped, how events are designed, and how sustainment is structuredPartner with the XMCI scoping team to provide feedback on charter quality — creating a feedback loop that strengthens both the scoping and facilitation functions over timePartner with the XMCI analytics team to ensure event documentation and results capture are structured for clean financial validation and entitlement tracking from the outsetStay current on industry best practices in Lean, Six Sigma, facilitation, and change management — bringing outside-in thinking to Amazon's CI ecosystem and continuously raising the bar on what world-class kaizen facilitation looks likeChampion a culture of continuous improvement that empowers local leadership to own and sustain results — reinforcing XMCI's dual focus on operational optimization and building a common Amazon CI cultureAct as a strategic advisor to process improvement managers and field operators, providing guidance on developing and executing effective network-level program expansion, or process changesDevelop and maintain schedules, ensuring timely and proactive dissemination of curriculum to stakeholders throughout the project lifecycleSkillsBachelor's degree or above in engineering, project management, operations, logistics, supply chain or related fieldExperience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-designExperience with process improvement, Kaizan, and Six Sigma, or experience as a lean senseiSix Sigma Green Belt, or 1+ years of managing department spend and labor budgets, performing root cause analysis (RCA), and implementing continuous improvement (CI) experienceExperience working cross functionally across several teamsExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationKnowledge of Lean Manufacturing tools such as: 5S 5Y FMEA PDCA Value Stream Mapping DMAIC Run Charts Pareto AnalysisTravel up to 50% of the timeStrong written and verbal communication skills — ability to facilitate large group sessions, lead executive report-outs, and document results clearlyLean-Six Sigma Black Belt certificationMaster's degree in Engineering (Industrial or Mechanical), Operations Research, or related fieldsBenefitsSign-on payments and restricted stock units (RSUs)Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)401(k) matchingPaid time offParental leaveCompany OverviewAmazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com.Company H1B SponsorshipAmazon has a track record of offering H1B sponsorships, with 3262 in 2026, 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.