[Remote] Senior Problem, Incident and Event Management Engineer

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company seeking a Senior Problem, Incident and Event Management Engineer. This role is responsible for coordinating the resolution of high-priority incidents affecting technology platforms, ensuring timely communication and effective management of cross-functional teams.ResponsibilitiesCoordinating incident resolution in partnership with the Restoration Lead to drive technical teams toward rapid service recoveryMaking incident prioritization decisions based on the Enterprise Priority MatrixCommunicating timely, clear, and actionable updates to enterprise stakeholders, including business and technical leadershipPreparing and distributing post-incident summaries, and executive-level notificationsEscalating issues appropriately and ensuring accountability across support teams and vendorsPartnering with Problem Management to ensure incidents with recurring patterns are addressed structurallyIdentifying trends and recommending improvements to tools, processes, and operational practicesSupporting continuous improvement initiatives, including automation and process optimizationParticipating in on-call or escalation rotations for off-hours incident supportSkills2+ years of Incident Management experienceAbility to lead cross-functional teams under pressurePrevious experience in the healthcare industryExperience sending notifications to business, technical and executive stakeholdersExperience with ITSM tools such as ServiceNowStrong analytical and problem-solving capabilitiesITIL v5 certificationBenefitsThis job is eligible for a bonus incentive plan.Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.Medical, dental and vision benefits401(k) retirement savings planTime off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)Short-term and long-term disabilityLife insuranceEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Company OverviewHumana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.Company H1B SponsorshipHumana has a track record of offering H1B sponsorships, with 91 in 2026, 282 in 2025, 246 in 2024, 284 in 2023, 274 in 2022, 212 in 2021, 84 in 2020. Please note that this does not guarantee sponsorship for this specific role.