[Remote] Senior Pre- & Post-Sales Customer Engineer, Enterprise

Note: The job is a remote job and is open to candidates in USA. Pendo.io is a company focused on improving society's experience with software, and they are seeking a Senior Customer Engineer to join their Customer Engineering team. This role involves owning strategic Enterprise accounts, leading technical strategy for complex deployments, and driving customer value through onboarding, adoption, and expansion efforts.ResponsibilitiesPartner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshopsLead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over timeIdentify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomesServe as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly neededBuild playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader teamAssess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forwardDrive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategySkills5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architectureDeep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementationsProven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirementsDemonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffsExperience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realizationHands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentationExperience mentoring or coaching more junior technical team membersExperience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environmentHands-on experience with mobile app development, including Swift, Android, or React NativeFamiliarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentationTrack record of building reusable frameworks, playbooks, or processes that were adopted by a broader teamBenefitsHighly competitive United States benefitsEmployer-heavy coverage with $0 premium optionsStrong 401(k) matchEquityFlexible time offCompany OverviewThe only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. It was founded in 2013, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 501-1000 employees. Its website is http://www.pendo.io.Company H1B SponsorshipPendo.io has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2023, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.