[Remote] Senior Platform & Reliability Engineer (SRE)

Note: The job is a remote job and is open to candidates in USA. Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. They are seeking a Senior Platform & Reliability Engineer to own service reliability and ensure the platform remains reliable, fast, and resilient as it scales.ResponsibilitiesSet and enforce SLIs/SLOs/error budgets for critical user flowsDrive failure isolation across API, workers, queues, and dependencies so one subsystem cannot take down core accessDefine probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safetyOwn poison pill containment and workload isolationLead Sev1/Sev2 response end-to-end (containment, communications, technical direction, RCA, corrective action execution)Own observability quality (signals over noise), on-call effectiveness, runbooks, and postmortem disciplineGate risky deploys and enforce reliability guardrails when production health is at riskSkillsExperience with Kubernetes-based production infrastructureProficiency in setting and enforcing SLIs/SLOs/error budgetsAbility to drive failure isolation across API, workers, queues, and dependenciesExperience defining probe contracts, rollout/rollback standards, and graceful shutdown behaviorKnowledge of queue and job safety, specifically with BullMQ and RedisExperience leading incident response for Sev1/Sev2 incidentsStrong skills in observability, on-call effectiveness, and postmortem disciplineAbility to gate risky deploys and enforce reliability guardrailsCalm and structured incident commander under pressureAbility to think in failure modes and blast radiusPragmatic approach to stabilizing systems quickly and implementing durable fixesHigh ownership and strong written communication skillsCompany OverviewBuilding tools that shorten the distance between having ideas and bringing them to life. It was founded in 2021, and is headquartered in San Francisco, California, US, with a workforce of 51-200 employees. Its website is https://www.vizcom.com.Company H1B SponsorshipVizcom has a track record of offering H1B sponsorships, with 1 in 2026. Please note that this does not guarantee sponsorship for this specific role.