[Remote] Senior Platform & Reliability Engineer (SRE)

Note: The job is a remote job and is open to candidates in USA. Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. They are hiring a Senior Platform & Reliability Engineer to own service reliability end-to-end, prevent incidents, and lead recovery efforts when production degrades.ResponsibilitiesReliability bar: Set and enforce SLIs/SLOs/error budgets for critical user flowsProduction architecture resilience: Drive failure isolation across API, workers, queues, and dependencies so one subsystem cannot take down core accessKubernetes runtime reliability: Define probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safetyQueue + job safety (BullMQ/Redis): Own poison pill containment and workload isolationIncident command quality: Lead Sev1/Sev2 response end-to-end (containment, communications, technical direction, RCA, corrective action execution)Reliability operating system: Own observability quality (signals over noise), on-call effectiveness, runbooks, and postmortem disciplineRelease safety authority: Gate risky deploys and enforce reliability guardrails when production health is at riskSkillsExperience with setting and enforcing SLIs/SLOs/error budgets for critical user flowsProven ability to drive failure isolation across API, workers, queues, and dependenciesExpertise in defining probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safety in KubernetesExperience with BullMQ/Redis for queue and job safety, including poison pill containment and workload isolationDemonstrated ability to lead Sev1/Sev2 incident response end-to-endStrong skills in observability quality, on-call effectiveness, runbooks, and postmortem disciplineAbility to gate risky deploys and enforce reliability guardrailsCalm, structured incident commander under pressureAbility to think in failure modes and blast radius by defaultPragmatic approach to stabilizing quickly and implementing durable fixesHigh ownership and strong written communication skillsBenefitsMeaningful equityCompany OverviewBuilding tools that shorten the distance between having ideas and bringing them to life. It was founded in 2021, and is headquartered in San Francisco, California, US, with a workforce of 51-200 employees. Its website is https://www.vizcom.com.Company H1B SponsorshipVizcom has a track record of offering H1B sponsorships, with 1 in 2026. Please note that this does not guarantee sponsorship for this specific role.