[Remote] Senior Platform Ops Engineer

Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. As a Senior Platform Operations Engineer, you will design and deliver platform capabilities that enable application teams to deploy, manage, and scale their services, directly impacting developer experience and platform reliability.ResponsibilitiesDesign, implement, and operate core platform services within Azure, including landing zone components, networking, and shared infrastructureDevelop and maintain infrastructure as code (IaC) modules and automation to enable consistent, scalable deployments across environmentsBuild and enhance CI/CD pipelines and deployment frameworks that support application teams in delivering software efficiently and reliablyCreate and maintain 'golden paths' that enable application teams to provision infrastructure and deploy services through self-service capabilitiesCollaborate with application engineering teams to onboard them to platform capabilities and improve overall developer experienceImplement and maintain observability solutions to ensure visibility into platform performance, health, and usageSupport escalation for platform and infrastructure-related issues, working closely with application teams to resolve complex problemsContinuously monitor and optimize platform performance, reliability, and cost efficiencyMentor junior engineers and contribute to the development of platform standards, best practices, and documentationCollaborate with cross-functional teams including SRE, Security, and Engineering to align on platform capabilities and operational excellenceSkillsProven experience in cloud infrastructure, DevOps, or platform engineering roles with a strong focus on hands-on delivery and ownershipStrong knowledge of cloud computing technologies, with experience in Microsoft Azure environments including networking, compute, and managed servicesExperience with infrastructure as code (IaC) tools such as Terraform or OpenTofu, including developing reusable modules and patternsHands-on experience with CI/CD pipelines, automation frameworks, and deployment toolingFamiliarity with containerization and orchestration technologies (e.g., Docker, Kubernetes/AKS)Solid understanding of observability practices, including monitoring, logging, and alerting (e.g., Azure Monitor, Application Insights)Strong understanding of networking, identity, and security best practices in cloud environmentsExperience mentoring engineers and contributing to a collaborative, high-performing team environmentExcellent problem-solving skills and the ability to work effectively in a fast-paced, evolving environmentBachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experienceBenefitsIn addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.Company OverviewPress Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. It was founded in 1979, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.moreheadassociates.com.Company H1B SponsorshipPress Ganey has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 6 in 2024, 8 in 2023, 9 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.