[Remote] Senior Partner Operations Change Management Strategist

Note: The job is a remote job and is open to candidates in USA. Mercury is building a complete finance stack for startups, aiming to simplify financial lives for entrepreneurs. As a Senior Partner Operations Change Management Strategist, you will manage relationships with banking partners, streamline operations, and support product launches by enhancing internal processes and collaboration between teams.ResponsibilitiesOwn, mature, expand, and operate our existing change management processes with internal teams and our product and banking partnersSupport day-to-day relationship management with Mercury’s bank partners related to new feature and product launchesHelp build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature developmentOnboard and train Mercury employees on any external tools or dashboards they need to work with partnersWork with risk and compliance to create reporting and feedback processes that can scale alongside product developmentWork with engineering and product to launch features and grow existing programsWork with marketing to track changes and deliver roadmaps to external stakeholdersGet exposure to a ton of teams at Mercury - working with everyone from Audit to LegalHelp our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programsSkillsHave 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnershipsFeel confident building relationships and being the operational go-to for change requests related to our bank partnersHave strong organizational skills and an eye for detailBe highly collaborative and innately tuned in to partner expectationsHold a high-quality bar for your work and those around youConsistently exercise empathyStay calm and collected while working on ten things at onceExercise creativity while working within difficult constraintsHave a strong product sense and technical inclination to liaise with internal and external teamsCommunicate ideas clearly across teamsBe comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partnersBe motivated to leverage tools and processes to automate as much of your job as possibleBenefitsThe total rewards package at Mercury includes base salary, equity, and benefits.Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.Company OverviewMercury provides digital banking and financial tools tailored for startups and modern businesses. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://mercury.com.