[Remote] Senior Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee health benefits. The Senior Operations Specialist will serve as a subject matter expert for the Certificates of Insurance process, ensuring compliance and operational efficiency while supporting onshore and offshore teams.ResponsibilitiesServe as a subject matter expert for the Certificates of Insurance process and related operational activitiesSupport onshore and offshore teams with COI questions, issue resolution, and process guidanceReview certificate requests and help ensure accurate handling of coverage requirements and certificate issuanceRead and interpret contracts, insurance requirements, and policy language to support compliant COI processingAssist with implementation activities, transition support, and project work related to the offshore COI functionSupport setup, go-live, and stabilization efforts for transitioned COI workAssist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processesAssist in delivering training and knowledge transfer sessions for offshore and onshore team membersProvide ongoing coaching and support to help ensure process consistency, service quality, and operational readinessHelp identify process gaps, trends, and improvement opportunities within COI workflowsPartner with leadership on standardization, efficiency, and continuous improvement initiativesCollaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellenceHelp monitor adherence to established processes, service expectations, and quality standardsSkillsCollege Degree or equivalent education, training and work-related experienceProperty & Casualty Insurance LicenseFive years of experience within the insurance industryExperience handling Complex Certificates of InsuranceAbility to read contracts and insurance policiesHighly effective written and verbal communication skillsProven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goalsDemonstrated proficiency in basic computer applications, such as Microsoft Office software productsAbility to work without direct supervisionKnowledge of insurance specific systems and applicationsBenefitsGenerous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunitiesHealth and welfare benefitsTuition assistance401K savings and other retirement programsEmployee assistance programsCompany OverviewAt Mercer, A Marsh business, we’re helping our clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. It was founded in 1945, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https://www.mercer.us.Company H1B SponsorshipMercer has a track record of offering H1B sponsorships, with 1 in 2026, 16 in 2025, 22 in 2024, 19 in 2023, 33 in 2022, 29 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.