[Remote] Senior Operations Manager, Account Operations

Note: The job is a remote job and is open to candidates in USA. Athelas is a company focused on transforming healthcare through innovative solutions. They are seeking a Senior Account Operations Manager to lead revenue-cycle management efforts, ensuring operational efficiency and client satisfaction while collaborating across various teams.ResponsibilitiesDrive client growth through operational optimization and new growth initiativesDrive operational metrics (process throughput, defect rate, etc.)Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 monthsEnsure the efficient and timely execution of all essential aspects of internal operations projectsEngage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teamsContribute to the design and implementation of systems and processes that facilitate scalability and efficiencyBreakdown complex, challenging business problemsOwn execution and outcomesUnderstand the business in-and-out to be proactive about solving emerging problemsAct as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenueEffectively manage client relationships, ensuring satisfaction and maximizing retentionHelp junior members of the team manage their relationships by acting as an escalation point for their clients as needed10-20% travel requiredSkills5+ years of experienceUS citizen/visa only3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech companyExperience leading others in client-facing rolesEnergized By People: You love interacting with customers and consistently seek to deliver a great customer experienceComfortable working with data and proficiency in SQL + ExcelExpertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of thingsTruth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requestsProject Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trustComfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockersDemonstrated drive, intellectual curiosity, attention to detail, and a proven record of successCommitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practicesExperience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectivesProficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experienceExperience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonusCompany OverviewAthelas develops technology to monitor chronically ill patients in their homes. It is a sub-organization of Commure. It was founded in 2016, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://athelas.com/.