[Remote] Senior National Account Executive

Note: The job is a remote job and is open to candidates in USA. Massimo Zanetti Beverage USA is seeking a Senior National Account Executive who will serve as the primary relationship owner and business manager for a key strategic QSR customer. This role involves overseeing contract relationships, managing pricing strategies, and expanding the corporate brands portfolio to drive long-term growth.ResponsibilitiesServe as the primary business owner for national/corporate brand partnerships, ensuring long-term alignment on commercial goals, supply chain performance, and product quality expectationsLead annual and long-range planning for the account, including volume targets, contract terms, innovation needs, and operational improvement initiativesManage pricing strategy, cost changes, and financial negotiations to protect margins while maintaining a competitive, partnership-centric approachOversee demand planning and forecasting accuracy, ensuring supply continuity and proactive risk mitigationMonitor revenue, volume, and profitability performance for account business, providing regular updates, insights, and recommendations to senior leadershipBuild, strengthen, and maintain highly collaborative relationships with key customer stakeholders, including procurement, quality, supply chain, category management, inventory control, and R&D teamsServe as the trusted point of contact for issue resolution, escalation, new opportunities, and ongoing strategic alignmentFacilitate joint business planning sessions and quarterly business reviews to reinforce transparency, performance tracking, and future pipeline planningEnsure all MZB supplied products meet agreed upon product specifications, certifications, and quality standardsCollaborate with Operations, QA, and R&D to address product performance, reformulation needs, or cost improvement initiativesMaintain a deep understanding of product requirements across roasted, packaged, and distributed formatsPartner with supply chain, customer support, and operations teams to ensure accurate order fulfillment, on time delivery, and adherence to customer defined RADs and logistics requirementsLead troubleshooting and root cause resolution for service disruptions, capacity constraints, and inventory challenges that could impact service levelsCoordinate closely with Marketing, Finance, Operations, QA, and Product Development to ensure key customer business needs are aligned with MZB’s capabilities, priorities, and portfolio strategiesAct as the internal champion for customer-partners ensuring cross functional visibility into customer expectations, opportunities, and risk areasIdentify opportunities to expand partnerships through new product offerings, format extensions, process improvements, and value added solutionsSupport the Corporate Brands strategy by bringing on additional high value national customers, applying best practices from the major accounts to drive long term, sustainable growthLeverage category data, cost models, operational metrics, and customer insights to improve forecasting, optimize supply chain performance, and strengthen commercial decision makingProvide regular performance analyses and data backed recommendations to enhance customer satisfaction, operational efficiency, and account profitabilityLead cross functional teams in service of the client partnerships, driving accountability, coordinated execution, and timely communication across all stakeholdersModel the MZB Way through proactive problem solving, strong prioritization, and collaborative decision makingSkills8–10+ years of experience managing large, complex national accounts in CPG, QSR, foodservice, or corporate/private label brandsProven success owning and growing a high value customer relationship, including accountability for pricing, forecasting, margin delivery, and supply continuityExperience working with highly matrixed customers involving procurement, supply chain, quality, and category/brand teamsDemonstrated ability to develop and execute long term customer strategies that balance customer objectives with company profitability targetsExperience leading joint business planning, building multi‑year growth roadmaps, and navigating complex commercial negotiationsAbility to identify and unlock incremental growth opportunities through product, process, or operational improvementStrong understanding of forecasting, demand planning, production cycles, and logistics requirements for large‑scale customersAbility to partner cross functionally with Operations, QA, and Supply Chain to ensure orders meet product specifications, RADs, quality standards, and service level expectationsProven track record in proactively resolving service, quality, and operational issues with urgency and accuracyExperience working closely with Marketing, R&D, QA, Finance, Sales, and Customer Support to align customer needs with internal capabilitiesAbility to lead internal teams through issue resolution, commercial reviews, and new opportunity developmentStrong organizational navigation skills with the ability to drive alignment and clarity across multiple stakeholdersExceptional communication, listening, and influence skills with the ability to build trust at multiple levels of a customer's organizationExperience managing high stakes conversations, resolving escalations diplomatically, and maintaining a partnership first mindsetStrong business writing and meeting leadership skills for executive level reporting and customer presentationsAbility to interpret customer P&Ls, margin waterfalls, forecasts, cost models, and supply/operations metricsStrong analytical problem solving skills with the ability to turn customer and market data into actionable recommendationsExperience developing pricing proposals, evaluating cost changes, and supporting scenario planningAbility to identify and evaluate new corporate brand/private label opportunities with long term strategic fitDemonstrated success building or expanding strategic partnerships that drive sustainable revenue and margin growthBachelor's in Business, Marketing, Supply Chain, or a related field requiredProven success operating in fast paced, high complexity environments with large customers and evolving needsAbility to balance customer advocacy with disciplined commercial and operational decision makingStrong sense of ownership, accountability, and professionalism when navigating ambiguity or pressureMBA or advanced degree preferred, especially with a focus in account management, strategy, or operationsPrior experience with large QSR, corporate brand, or national private label customersExperience with roasted coffee, CPG food/beverage manufacturing, or product specification managementFamiliarity with multi‑location supply chains and contract manufacturing environmentsCompany OverviewAs one of the largest coffee roasters in North America, Massimo Zanetti Beverage USA is Coffee Complete™ providing comprehensive solutions for the home, workplace, and foodservice. It was founded in 1973, and is headquartered in Suffolk, Virginia, US, with a workforce of 501-1000 employees. Its website is http://www.mzb-usa.com.