[Remote] Senior Mid-Market Account Director

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. The Senior Mid-Market Account Director will be responsible for managing customer relationships and driving revenue growth through existing accounts while developing sales strategies and identifying new opportunities.ResponsibilitiesEstablish early credibility and cultivate strong relationships with existing customers to understand their business needs and challengesCollaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplaceIdentify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on themProactively identify opportunities to upsell additional Five9 products or services to existing customersStrong focus on Five9’s AI offerings to improve efficiency in the Contact CenterDevelop and present compelling proposals that showcase the value of expanding their engagement with Five9Stay informed about industry trends, market dynamics, and competitor activitiesUse this knowledge to position Five9 as a leader and differentiate our offeringsCreate and drive revenue within a specified region or list of named accountsGenerate business opportunities through professional networking and cold-callingDrive brand awareness, campaigns, and lead generation via networking, associations, etcMeet and exceed all quarterly and annual sales quotasOwn the sales cycle from lead generation to closureDevelop business plan and present the business plan during quarterly review sessionsMaintain account and opportunity forecasting within our internal forecasting system (SFDC)Self-generate leads from a personal connection, referral partners, and regional networking eventsEnsure 100% customer satisfaction and retention throughout the Implementation and Support experienceSkillsMinimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>Be able to work independently and as part of a team in a fast pace, rapid change environmentSuccess selling at the C-levelDocumented track record of sales excellenceA proven sales hunter and closerSuperior professional presence and business acumenBenefitsHealth, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.Short & Long-Term DisabilityBasic Life Insurance401k saving plan with employer matchingAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependentsGenerous employee stock purchase planPaid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leaveAnnual performance bonus, stock, and/or other applicable incentive compensation plansCompany OverviewFive9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.