[Remote] Senior Manager, Technical Account Management

Note: The job is a remote job and is open to candidates in USA. Ping Identity is a company dedicated to making digital experiences secure and seamless for users. The Senior Manager, Technical Account Management role involves leading a team of Technical Account Managers to ensure successful deployment and optimization of Ping's identity solutions for elite customers, focusing on operational health and customer experience.ResponsibilitiesLead and mentor a team of Technical Account ManagersEstablish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plansDrive the hiring strategy to secure a diverse pool of elite technical talent across various experience levelsDefine the technical account management roadmap for our Elite accountsAssess team capability, align technical skill sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes within the Customer Experience organization that can adapt as our customer base expandsOversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments for critical identity milestonesEnsure your team drives root-cause analysis for major operational incidents and implements long-term preventative measuresBuild strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity ArchitectsTranslate complex technical milestones into strategic security and business outcomes to cultivate deep executive trustAct as a critical bridge between customers and Ping’s internal teamsPartner closely with Customer Experience leaders, Account Executives (AEs), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product directionServe as the definitive escalation partner for high-impact customer friction and complex technical roadblocksProactively monitor account health indicators and relationship trends to get ahead of deployment risks, mobilizing cross-functional resolution efforts across Support, Product, and Engineering to protect trust and preserve our Elite partnershipsSkills10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery5+ years of direct people management experience overseeing technical, client-facing engineering teamsProven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retentionDemonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamicsExperience collaborating closely with sales or account management organizations to achieve shared customer outcomesDeep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architecturesIdentity & Access Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2)Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in complex technical environmentsProven experience managing remote, cross-functional, or geographically distributed technical engineering teams within a fast-growing software or cybersecurity companyBackground in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or complex software integration projectsRecognized industry certifications such as CISSP, CCSP, or identity-specific credentialsBenefitsGenerous PTO & Holiday ScheduleParental LeaveProgressive Healthcare OptionsRetirement ProgramsOpportunity for Education ReimbursementCommuter Offset (Specific locations)A company culture that empowers you to do your best work.Employee Resource Groups that create a sense of belonging for everyone.Regular company and team bonding events.Competitive benefits and perks.Global volunteering and community initiativesCompany OverviewPing Identity provides cloud-based identity management software for companies and government organizations. It was founded in 2002, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.pingidentity.com.Company H1B SponsorshipPing Identity has a track record of offering H1B sponsorships, with 4 in 2026, 9 in 2025, 3 in 2024, 2 in 2023, 3 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.