[Remote] Senior Manager, Strategy & Operations

Note: The job is a remote job and is open to candidates in USA. Broadstreet Impact Services is an impact financial services company focused on supporting impact investing. The Senior Manager of Strategy & Operations will drive process improvements, manage cross-functional projects, and enhance internal communications to optimize firm operations.ResponsibilitiesIdentify where the firm is losing time, where handoffs are failing, and where work is being duplicated; design and drive improvementsLead operational and business-process redesign initiatives end-to-endMaintain operational documentation, runbooks, and process standards for repeatable workIdentify where teams are losing time or struggling with workflow friction; partner with the Senior Manager, Business Systems & Data to evaluate whether tools or system changes would solve real business needsOn any work that requires a system or tool change: own the operational redesign and adoption; the Senior Manager, Business Systems & Data owns the technical buildPartner with the MSP on processes that touch IT and security execution such as onboarding/offboarding workflows, access management, change management, audit coordination, cybersecurity training, etcLead operational and cross-functional projects end-to-end: scoping, planning, stakeholder coordination, execution, post-mortemRun project meetings, status reporting, and decision logs; bring blockers to the VP for resolutionCoordinate technology projects in partnership with the MSP and Senior Manager, Business Systems & Data - running the project, not the technical workSupport the VP on cross-functional initiatives, including company-wide planning cycles, goal-setting and tracking, and other firm-wide prioritiesDrive internal communications cadence across the firm: planning communication for major changes, coordinating firm-wide messages, supporting consistent flow of information across teamsCoordinate firm-wide training and change management workshops to support adoption of new tools, processes, and ways of workingOwn the operational side of People Ops: onboarding and offboarding process design, performance and review cycle coordination in partnership with HR, professional development logistics in partnership with HROwn the firm's approach to knowledge management: how we document what we know, where information lives, what standards apply, and how institutional knowledge is captured and preservedDefine and maintain documentation standards across the firm - what gets documented (processes, decisions, deal structures, lessons learned), at what level of detail, and where it livesEstablish and enforce a logical information architecture across our systems (Box, SharePoint, intranet, Salesforce) so people can find what they need without askingBuild trusted working relationships with leaders across both business lines (NMTC and Fund Services) and the President; serving as the operations function's connective tissue across the firmTake on cross-functional operational work that needs senior judgment but does not have a natural home elsewhereProvide the VP with monthly operational health reporting (project status, process improvement progress, organizational issues to surface)Skills7-10+ years of operations, project management, or chief-of-staff-style experience. Comfortable in a small/mid-sized firm where roles flexStrong project management background - comfortable running cross-functional projects with senior stakeholdersProcess orientation - identifies friction, designs improvements, drives adoptionStrong written and verbal communication. Comfortable being the messenger for cross-firm communicationsComfort with ambiguity and self-direction. This is a senior IC role with broad scopePeople Ops fluency - comfortable with the operational pieces of HR, training, and change managementFinancial services or professional services background a huge plusBenefitsThis position is also eligible for a discretionary annual bonus.Company OverviewBroadstreet Impact Services is a financial services company that offers fund management and administration services. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 11-50 employees. Its website is https://broadstreetimpact.com.