[Remote] Senior Manager, Salesforce & Revenue Operations

Note: The job is a remote job and is open to candidates in USA. Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. The Senior Manager, Salesforce & Revenue Operations will own Salesforce and deal desk operations, architecting and maturing the SFDC instance while establishing governance frameworks and operational processes to drive revenue growth.ResponsibilitiesOwn Salesforce day-to-day as the primary administrator across Sales, Marketing, and CX: security provisioning, user management, integration governance, and platform architectureArchitect and maintain the SFDC instance with a clear vision of what best-in-class looks like, including how data flows between Salesforce and the broader GTM stackMature Sales and Marketing automations, flows, and workflows — building toward a system that enables pipeline generation and drives revenue, not just records itOwn CX case support workflows and automations within Salesforce, ensuring the service org is as well-instrumented as Sales and MarketingBuild a unified data governance framework in partnership with the Director of Revenue Operations — establishing Salesforce as the single source of truth for pipeline, revenue, and performance dataManage contractor and consultant relationships as the internal product owner for all SFDC development work — setting direction, reviewing output, and holding vendors accountable to outcomesDrive project management across all Salesforce workstreams — priorities, timelines, and stakeholder communicationDesign and operationalize a mature deal desk process from proposal to close won — including approval workflows, booking guidelines, and clean revenue reportingPartner with Finance and Legal to streamline deal desk workflows — reducing friction from proposal to close while maintaining commercial and compliance standardsPartner with CX to build renewal opportunity tracking in Salesforce from scratch, defining how renewals are created, owned, managed, and reportedEstablish deal desk playbooks and commercial guardrails that give Sales speed without creating downstream data or revenue recognition problemsSkills5–8 years of Salesforce administration and Revenue Operations experience at a high-growth B2B SaaS or complex B2B company, with end-to-end SFDC instance ownership as the clear centerpiece of your backgroundDemonstrated experience building and governing a Salesforce environment at scale — you can walk through exactly what you inherited, how you prioritized, and what you builtDeep hands-on Salesforce technical proficiency — you build and troubleshoot flows, automation, validation rules, and data models yourself and don't need a developer to execute your visionHands-on experience building deal desk processes, quote-to-cash workflows, and renewal tracking inside SalesforceExperience building complex deal structures, including proforma-based deal scoping and establishing deal grading or tiering frameworksProven ability to manage external contractors and consultants and hold them accountable to outcomesOpinionated and collaborative — you push back when something's wrong and bring a better path forwardClear communicator with exec presence: able to manage cross-functional relationships and present recommendations confidently to Sales, Marketing, and CX leadershipMultiple Salesforce certifications strongly preferred — Advanced Administrator, Platform App Builder, or Sales Cloud ConsultantExperience with CPQ tools or advanced Salesforce pricing and quoting workflowsExperience connecting Salesforce to BI tools for executive-level reporting — Omni experience is a bonusPrior experience in e-commerce, logistics, fulfillment, or commerce-adjacent technologyCompany OverviewStord provides commerce enablement software and logistics services for e-commerce and omnichannel brands. It was founded in 2015, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.stord.com.Company H1B SponsorshipStord has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 4 in 2024, 2 in 2023, 7 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.