[Remote] Senior Manager, Sales Operations

Note: The job is a remote job and is open to candidates in USA. Zendesk is a company that focuses on enhancing customer experience through its software solutions. They are seeking a Senior Sales Operations Manager, Sales Development to act as a global business partner to the VP of Sales Development, driving decision-making and executing strategic plans to support growth in their Sales Development organization.ResponsibilitiesAct as a global business partner to the VP of Sales Development, helping shape priorities, drive decision-making, and execute the operating planPartner with regional xDR analysts and sales development leaders to support all tiers of xDR management globally, ensuring consistency in performance management, reporting, and operational executionLead and support global planning processes including headcount, capacity, coverage design, funnel analysis, and quota alignment for Sales DevelopmentOwn and evolve reporting and operational insights to provide visibility into activity, pipeline generation, conversion trends, and funnel velocityHelp design and scale AI-enabled workflows and automation across lead scoring, routing, productivity tracking, outreach processes, and operational decision supportDemonstrate strong fluency with Large Language Models and AI automation tools, including practical use of Claude Code and OpenAI Codex, to streamline analysis, improve workflows, and accelerate executionCoordinate cross-functionally with GTM Operations, Sales, Marketing, Finance, Enablement, and Revenue Operations to ensure strategic initiatives are implemented effectivelyDrive improvements in operational cadence, process quality, and data consistency across regions to support business performanceProvide clear recommendations to leadership based on analysis, business context, and operational insightSkills5–7 years of experience in Sales Operations, Sales Development Operations, GTM Strategy, Business Partnering, or a similar role in a SaaS environmentProven ability to operate as a trusted business partner to senior sales leadership in a global or multi-regional organisationStrong understanding of SDR/BDR or xDR operations, top-of-funnel metrics, and pipeline generationExperience supporting planning, reporting, and operational execution in a matrixed global businessHands-on experience using AI tools, workflow automation, and Large Language Models in a business operations contextFamiliarity with Claude Code and OpenAI Codex, and the ability to apply them practically to operational and analytical workflowsExcellent communication and influencing skills, with the ability to work effectively across senior stakeholders, regions, and functionsComfortable balancing strategic thinking with hands-on executionCompany OverviewZendesk develops a customizable customer service platform for organizations. It is a sub-organization of Hellman & Friedman. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://zendesk.com.Company H1B SponsorshipZendesk has a track record of offering H1B sponsorships, with 6 in 2026, 50 in 2025, 69 in 2024, 37 in 2023, 92 in 2022, 93 in 2021, 44 in 2020. Please note that this does not guarantee sponsorship for this specific role.