[Remote] Senior Manager, Process Engineer

Note: The job is a remote job and is open to candidates in USA. KLDiscovery is hiring a Senior Manager, Process Engineer to build the industrial engineering function from the ground up. The role involves process design, constraint management, performance measurement, and cross-functional leadership in a high-volume operations environment.ResponsibilitiesOwn end-to-end process mapping across all operational workflows, from intake through deliveryApply Lean, Six Sigma, DMAIC, and Theory of Constraints to identify waste and redesign for throughput and qualityEstablish KLD-wide documentation standards (SOPs, swimlane maps, RACI), maintain a current- and future-state process library that serves as the operational baseline for all functions, and lead process design for new capability launches so scalability is engineered in from day oneIdentify and actively manage the binding constraint in the production system at all timesBuild capacity models that connect staffing, work mix, and throughput to revenue and delivery commitmentsDevelop surge capacity playbooks and flex staffing frameworks, and partner with Ops leaders to sequence and prioritize investments based on constraint analysis and unit economicsDesign and own the KPI framework for operational performance, including throughput, cycle time, error rate, cost per unit, and capacity utilizationBuild dashboards and reporting cadences that give leadership real-time visibility into process healthRun structured variance analysis to surface root causes, not symptoms, and deliver executive-ready reports with clear recommendationsLead a process improvement council across Ops, Product, Technology, and Finance to align on priorities and eliminate duplicative effortPartner with Product and Engineering to translate process requirements into automation and tooling specificationsBuild credibility through data, transparency, and demonstrated results, and represent the process function in executive planning and investment decisionsHire, develop, and retain a team of industrial engineers and process analystsBuild the IE function from an ad hoc resource into a standing capability the business relies onCoach practitioners in structured problem-solving and stakeholder communication, and establish a continuous improvement culture that does not depend on the IE team to initiate every projectSkillsEight or more years in industrial engineering, process engineering, or operational excellence in a high-volume environmentProven track record of designing and implementing process improvements with measurable impact on throughput, cost, or qualityExperience building or leading an IE or operational excellence function, not just contributing to oneStrong analytical and quantitative skills, with proficiency in process mapping tools, statistical analysis, and data visualizationDemonstrated ability to lead cross-functional teams without direct authorityExperience in PE-backed or high-growth environments where urgency and resource constraints are the normExecutive-grade communication; able to translate process findings into business decisionsBachelor's degree in industrial engineering, operations research, or a related quantitative field; advanced degree a plusTrack record of developing and promoting talent within the functionLean Six Sigma Black Belt or equivalent certification strongly preferredBenefitsMarket-competitive compensation, performance bonus, and equity participation.Medical, dental, and vision benefits.401(k) retirement plan.Company OverviewKLDiscovery provides technology-enabled services & software to help law firms, corporations, government agencies. It was founded in 2005, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://www.kldiscovery.com/.