[Remote] Senior Manager of Product Design

Note: The job is a remote job and is open to candidates in USA. Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. They are seeking a Senior Manager of Product Design to elevate usability, consistency, and design quality across their product suite while strengthening the partnership between Product, Engineering, and Design.ResponsibilitiesLevel up the quality of design in our product and the craft of our design teamShape a design vision grounded in customer insights and data, focusing on the product experiences where design can drive the greatest impactMentor and empower a team of 9 designers as a hands-on player-coach who deeply understands users, workflows, and product detailsStrengthen alignment across Product and Engineering to solve meaningful problems for our customersRight-size design systems, processes, and rituals for hyper-growth, ensuring we balance speed with qualityEnsure an understanding of the underlying models and primitives that enable great UX to be built on topImprove usability and consistency across web and mobile experiencesChampion user-centered design across prototyping, journey mapping, system design, and interface designBuild and evolve the design team’s culture, principles, vision, and shared languageEstablish and maintain design processes and rituals that enable high-quality work at high velocityStrengthen relationships with Product, Engineering, and customer-facing teams to ensure we’re solving the right problems and delivering intuitive, impactful experiencesLead a data-informed design practice – partnering with Product Analytics and cross-functional teams to define, track, and interpret UX health indicators — using insights to guide design decisions and measure impactServe as a hands-on player-coach, engaging in discovery, testing, validation, and iterative loops with the Design team, as well as Product and EngineeringLead cross-functional initiatives that strengthen our experience quality, such as accessibility (WCAG), usability and interaction standards, and shared patterns across productsBuild strong relationships with designers, product managers, engineering partners, and customer-facing teamsDevelop a deep understanding of Flock’s product ecosystem, users, workflows, and the contexts in which our products are usedSpend time listening to customers and users — through shadowing support calls, ride-alongs with customer-facing teams, and observing real workflows — to build firsthand empathy for how our products are used in practiceReview design operations, rituals, and execution patterns to understand current velocity and qualityBegin an initial audit of critical product areas to identify the highest-ROI opportunities for design quality or consistency improvementFamiliarize yourself with accessibility expectations and Flock’s current WCAG postureProvide coaching, feedback, and day-to-day support to designers to strengthen their craft and impactCollaborate with Product and Engineering to refine or right-size design workflows, rituals, and cross-functional touchpointsWork with Product Analytics and customer-facing teams to understand the current state of UX health indicators and begin establishing baseline metricsConduct deeper engagements with users and customers — participating in research sessions, customer conversations, and real-field usage observations to validate assumptions and better understand critical workflowsIdentify opportunities to improve accessibility across the product suite and partner cross-functionally on a practical plan to move WCAG compliance forwardDeepen the initial product audit into a clear perspective on where design can improve usability, quality, or customer outcomes. Begin working with the team to make measured, incremental improvements in high-impact areasStrengthen UX research and discovery practices, integrating user insights more deeply into product planningDeliver a prioritized set of recommendations for where design can drive improvements to velocity, quality, or practice maturityEstablish ongoing tracking of UX health indicators and integrate them into team rituals and decision-makingOwn cross-functional initiatives that impact user experience (e.g., accessibility, UX standards)Continue supporting designers as a player-coach — helping them elevate design quality, strengthen craft, and deliver thoughtful, user-centered product improvementsEnsure customer insights remain central to design decisions by bringing user feedback, field observations, and UX metrics into roadmap conversations and design critiquesSkills8+ years of product design experience, with deep expertise designing across multiple platforms, especially web applicationsProven leadership experience managing and developing product designers in a player-coach capacity, ideally in a high-growth environmentStrong UX foundation and expertise across the core design disciplines: Defining core primitives, information architecture, interaction design, and user interface design, with the ability to evaluate and elevate the quality of eachStrong design craft and product intuition, able to translate complex user needs into simple, effective solutionsExceptional cross-functional communication skills, with the ability to influence and align stakeholders at every levelComfort operating with ambiguity and driving clarity in fast-paced, high-growth settingsWired to build with time-to-value for the customer in mindExperience designing for B2B SaaS products used across varied user contexts and technical comfort levelsBenefitsFlexible PTO: We offer non-accrual PTO, plus 11 company holidays.Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.WFH Stipend: $150 per month to cover the costs of working from home.Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.Home Office Stipend: A one-time $750 to help you create your dream office.Company OverviewFlock Safety is the leading public safety platform designed to help communities prevent and reduce crime, not just respond to it. It was founded in 2017, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.flocksafety.com.Company H1B SponsorshipFlock has a track record of offering H1B sponsorships, with 1 in 2024, 2 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.