[Remote] Senior Manager, IT – Japan (Remote - West Coast or HI preferred)

Note: The job is a remote job and is open to candidates in USA. Cole Haan is seeking a Senior Manager of IT for their Japan operations. This role is responsible for ensuring the reliable, secure, and efficient operation of all IT systems and infrastructure while aligning IT initiatives with business objectives. Responsibilities • Develop and implement the local IT strategy and roadmap in alignment with the Cole Haan Japan's business goals and the global IT direction. • Provide leadership and direction to the local IT team, fostering a high-performance, collaborative, and customer-focused culture. • Manage the local IT budget, ensuring cost-effectiveness and maximizing ROI on IT investments. • Stay abreast of emerging technologies and trends relevant to the Japanese retail market and the global IT landscape. • Oversee the day-to-day operations of all IT infrastructure, including network, servers, storage, telecommunications, and end-user computing within Japan. • Ensure the reliability, security, and performance of all IT systems and services, adhering to global Cole Haan IT standards and policies, with a focus on the stability and security of all system. • Manage local IT vendors and service providers, ensuring service levels are met and costs are optimized. • Coordinate with the global IT infrastructure teams for shared services and support. • Manage local retail-specific applications including Retail POS • Provide technical support for Digital storefront, OMS, and Warehouse • Ensure the above systems’ seamless integration with global enterprise systems (e.g., SAP S/4HANA). • Collaborate with global application teams on deployments, upgrades, and support of shared applications. • Ensure effective local end-user support, managing a local help desk team and coordinating with a global support organization. • Oversee data management and reporting ensuring data integrity and compliance. • Support Digital, Finance, Wholesale, and Retail in their business goals by devising technical solutions based on their requirements. • Devise solutions and technical designs that adhere to the Cole Haan Global Architecture patterns and security and compliance needs. • Lead and manage local IT projects, ensuring they are delivered on time, within budget, and to the required quality standards. • Collaborate with global IT project teams on the implementation of global initiatives within Cole Haan Japan. • Ensure proper change management processes are followed for all IT deployments and modifications. • Lead and manage projects related to Retail, Wholesale, and Finance systems implementations, upgrades, or enhancements, including system integrations and reporting solutions. • Implement and enforce global IT security policies and procedures within Cole Haan Japan. • Ensure compliance with local Japanese IT regulations and data privacy laws. • Coordinate with the global security team on security audits and incident response. • Build and maintain strong relationships with local business stakeholders, understanding their IT needs and providing effective solutions. • Communicate effectively with the Cole Haan Japan leadership team and the global IT organization on IT initiatives, challenges, and performance, with clear and concise communication. • Provide regular IT reports and updates to relevant stakeholders, including the Finance department, ensuring the accuracy and timeliness of financial reporting. • Recruit, mentor, and develop the local IT team, building a strong and capable workforce, ideally with some members having expertise in supporting financial and wholesale systems. • Conduct performance reviews and provide ongoing feedback to team members. • Identify training and development opportunities to enhance the skills and knowledge of the local IT team, including training on financial and wholesale business processes and systems. Skills • Strong understanding of the Japanese retail market. • Excellent leadership and communication skills. • Proven ability to manage IT teams and projects in a complex, matrixed environment. • Develop and implement the local IT strategy and roadmap in alignment with the Cole Haan Japan's business goals and the global IT direction. • Provide leadership and direction to the local IT team, fostering a high-performance, collaborative, and customer-focused culture. • Manage the local IT budget, ensuring cost-effectiveness and maximizing ROI on IT investments. • Stay abreast of emerging technologies and trends relevant to the Japanese retail market and the global IT landscape. • Oversee the day-to-day operations of all IT infrastructure, including network, servers, storage, telecommunications, and end-user computing within Japan. • Ensure the reliability, security, and performance of all IT systems and services, adhering to global Cole Haan IT standards and policies, with a focus on the stability and security of all systems. • Manage local IT vendors and service providers, ensuring service levels are met and costs are optimized. • Coordinate with the global IT infrastructure teams for shared services and support. • Manage local retail-specific applications including Retail POS. • Provide technical support for Digital storefront, OMS, and Warehouse. • Ensure the above systems’ seamless integration with global enterprise systems (e.g., SAP S/4HANA). • Collaborate with global application teams on deployments, upgrades, and support of shared applications. • Ensure effective local end-user support, managing a local help desk team and coordinating with a global support organization. • Oversee data management and reporting ensuring data integrity and compliance. • Support Digital, Finance, Wholesale, and Retail in their business goals by devising technical solutions based on their requirements. • Devise solutions and technical designs that adhere to the Cole Haan Global Architecture patterns and security and compliance needs. • Lead and manage local IT projects, ensuring they are delivered on time, within budget, and to the required quality standards. • Collaborate with global IT project teams on the implementation of global initiatives within Cole Haan Japan. • Ensure proper change management processes are followed for all IT deployments and modifications. • Lead and manage projects related to Retail, Wholesale, and Finance systems implementations, upgrades, or enhancements, including system integrations and reporting solutions. • Implement and enforce global IT security policies and procedures within Cole Haan Japan. • Ensure compliance with local Japanese IT regulations and data privacy laws. • Coordinate with the global security team on security audits and incident response. • Build and maintain strong relationships with local business stakeholders, understanding their IT needs and providing effective solutions. • Communicate effectively with the Cole Haan Japan leadership team and the global IT organization on IT initiatives, challenges, and performance, with clear and concise communication. • Provide regular IT reports and updates to relevant stakeholders, including the Finance department, ensuring the accuracy and timeliness of financial reporting. • Recruit, mentor, and develop the local IT team, building a strong and capable workforce. • Conduct performance reviews and provide ongoing feedback to team members. • Identify training and development opportunities to enhance the skills and knowledge of the local IT team, including training on financial and wholesale business processes and systems. • Candidates located on the West Coast or in Hawaii to align with time zones and provide optimal support for the Japan market. • Some members having expertise in supporting financial and wholesale systems. Company Overview • Cole Haan specializes in offering leather shoes and bags to its customers. It was founded in 1928, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Cole Haan has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job