[Remote] Senior Manager, Implementation (IT Products)

Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a unified platform for managing HR, IT, and Finance. They are seeking a Senior Manager for IT Implementations to lead a team in delivering IT solutions and enhancing client experiences across their customer base.ResponsibilitiesDirect and mentor a global team of managers, team leads and specialists fostering accountability, continuous professional development, and execution excellenceOwn the strategy and execution of IT SaaS product implementations from client kickoff through go-liveIdentify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issuesPartner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomesCollaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer supportDevelop, monitor, and manage key performance metricsBuild, maintain, and execute quarterly plans aligned with business objectivesHire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets and deliver high-quality implementation services to clientsCreate and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementationsDrive adoption of best practices in project management, change management, and client communicationFoster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and servicesSkills10+ years of professional experience in Professional Services, Customer Onboarding, or Technical Delivery leadership within a fast-paced SaaS or tech-consulting organizationAt least 2 years of experience leading and developing people managers within a customer-facing organizationProven track record in hiring and overseeing distributed global teamsProven track record of success in scaling teams and maintaining SLAs as well as other key performance metricsA data-driven approach to developing, tracking and optimizing performance metricsSelf-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-throughHighly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the companyEager for a very hands-on role, where you'll be asked to take on and run with a range of initiatives outside your comfort zone and learn quicklyHighly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and smallExpert knowledge of IT systems including MDM, identity management (SSO, provisioning), and SaaS application administrationBenefitsCompetitive salary + benefits + equityRippling highly values having employees working in-office to foster a collaborative work environment and company cultureFor office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's roleRippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring processCompany OverviewRippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.rippling.com.Company H1B SponsorshipRippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.