[Remote] Senior Manager, Digital Customer Data Products - Product Manager

Note: The job is a remote job and is open to candidates in USA. Carrier Global Corporation is a global leader in intelligent climate and energy solutions, dedicated to creating innovations that enhance comfort, safety, and sustainability. The Customer Data Products Leader is a senior leadership role focused on defining and managing Carrier’s customer data products, ensuring integration and governance of customer data across various platforms to enable personalized experiences and advanced analytics.ResponsibilitiesLead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partnersEstablish a single source of truth for customer, distributor, dealer, and service data, aligned to enterprise data architectureOwn the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunitiesDefine clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendationsPartner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomesServe as the primary bridge between business stakeholders and digital/data teams, including IT, product, analytics, AI/automation, and external partnersInfluence and align leadership on data governance, investment priorities, and platform decisionsEnable AI-powered use cases leveraging customer data, including: Predictive service insights, Next-best action recommendations, Lead scoring and targeting, Drive the integration of AI/automation into customer journeys and service workflowsSkillsBachelor's degree5 + years in digital, data, and/or digital product leadership roles5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teamsBachelor's degree in Business, Data, Technology, or related field (or equivalent experience)Deep experience with Customer Data Platforms (CDP), MDM, or enterprise data product developmentStrong understanding of customer data models, identity resolution, and data integration patternsExperience with Salesforce, SAP, and enterprise data ecosystemsFamiliarity with AI/ML use cases, data-driven personalization, and analytics platformsProven experience leading data product strategy and execution at scaleStrong background in Agile product management, roadmap planning, and backlog prioritizationProven experience working successfully across business and digital delivery teams to deliver defined product scopeAbility to translate complex business needs into scalable data solutionsStrong understanding of customer experience, service operations, and omnichannel digital ecosystemsAbility to connect data strategy to tangible business outcomes (growth, efficiency, CX)Experience balancing business value, technical feasibility, and cost considerationsAbility to lead through influence in a matrixed, cross-functional environmentExecutive-level communication skills with the ability to drive alignment across senior stakeholdersExperience delivering cross-functional, enterprise-scale data transformationsChange leadership mindset with a track record of driving adoption of data-driven capabilitiesBenefitsShort-term cash incentives, subject to plan requirementsMedical, Dental, Vision; Wellness incentivesRetirement BenefitsPaid vacation days, up to 15 daysPaid sick days, up to 5 daysPaid personal leave, up to 5 daysPaid holidays, up to 13 daysBirth and adoption leaveParental leaveFamily and medical leaveBereavement leaveJury duty leaveMilitary leavePurchased vacationShort-term and long-term disabilityLife Insurance and Accidental Death and DismembermentHealth Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition AssistanceCompany OverviewCarrier is the provider of intelligent climate and energy solutions. It was founded in 1902, and is headquartered in Palm Beach Gardens, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.corporate.carrier.com.