[Remote] Senior Manager, Customer Success Operations

Note: The job is a remote job and is open to candidates in USA. JD Power is seeking a Senior Manager, Customer Success Operations to serve as the senior architect of their CS operational infrastructure. This role is focused on the Customer Success organization and involves owning operational frameworks, renewal motion architecture, and data governance to protect and grow existing ARR.ResponsibilitiesOwn the operational frameworks, renewal motion architecture, CS platform infrastructure, and data governance model that protect and grow existing ARRBe the senior operational authority for CS process design, renewal governance, and KPI data readinessWork in close partnership with CS leadership to ensure that renewal playbooks, CS workflows, platform configuration, and KPI data infrastructure are operationalized, adopted, and continuously improvedOwn the operational mechanics that govern how CS teams identify risk, execute renewal plays, capture data, and drive expansionOwn the readiness of the data infrastructure that feeds the organization’s most important retention and growth metricsSkillsExperience in Customer Success Operations leadershipDeep platform expertise in Gainsight, Totango, or equivalentStrategic process design capabilityStrong data governance instinctsLeadership presence to drive cross-functional alignment across CS, Sales, RevOps, and AnalyticsCompany OverviewJD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. It was founded in 1968, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://JDPower.com.