[Remote] Senior Manager, Business Operations

Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. seeking a Senior Manager, Business Operations to partner closely with executives on strategic priorities and manage the company's operating model. This role involves evaluating key drivers, designing reporting frameworks, and leading cross-functional initiatives to ensure alignment with business objectives.ResponsibilitiesServe as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision makingOwn the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logicEvaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendationsPartner with Finance on forecasting, scenario analysis, and financial planning for strategic initiativesDesign, implement, and continuously improve the company's operating model, including business reviews, quarterly planning, and executive reportingManage prioritization processes to ensure alignment with business objectives as the organization scalesDevelop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performanceLead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and TechnologyTranslate executive priorities into structured plans with clear scope, ownership, timelines, and success metricsEnsure alignment between business requirements and technical execution by connecting strategy with deliveryLeverage data and analytics to inform decision making, build insights, and support leadership prioritiesIdentify trends and emerging risks across the business and proactively highlight areas requiring attentionBuild strong relationships across leadership and functions, acting as a trusted partner in solving complex challengesOperate with a high degree of autonomy while maintaining close alignment with PMO leadershipSkills6+ years of experience in business operations, strategic finance, consulting, banking, or a related field, with demonstrated ownership of strategic initiativesProven ability to partner with senior leadership and contribute informed perspectives on complex business challengesExperience building or scaling programs, processes, or reporting frameworks from the ground upStrong execution skills with the ability to establish clarity, structure, and accountability while avoiding unnecessary complexityAdvanced analytical capabilities, with experience working across operational and financial data to generate actionable insightsExcellent written communication skills, with the ability to synthesize complex information into clear, concise, and leadership-ready materialsAbility to operate effectively in ambiguous, fast-paced environments with a focus on outcomes and decision-makingStrong interpersonal and collaboration skills, with the ability to navigate cross-functional prioritiesHands-on approach and willingness to independently develop analyses, materials, and deliverables as neededPreferred experience in auto lending or consumer lending, with familiarity across originations, credit, and servicingProficiency in analytical tools and technologies, including Excel and spreadsheet modeling, business intelligence platforms such as Tableau or Power BI, and familiarity with SQL or related data querying tools preferredBenefitsGenerous salariesCompetitive health and welfare benefitsPaid vacation401(k) matchTuition reimbursementQuarterly social outingsMonthly lunchesA robust employee recognition, and training development program to enhance your career with usMaintaining a healthy work-life balanceUnprecedented career growthCareer plan that benefits everyoneProven record of investing in youCompany OverviewFirst Help Financial is an innovative auto finance company that provides customer-focused automobile lending services. It was founded in 2006, and is headquartered in Newton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://firsthelpfinancial.com/.Company H1B SponsorshipFirst Help Financial has a track record of offering H1B sponsorships, with 8 in 2025, 6 in 2024, 1 in 2023, 2 in 2022, 4 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.