[Remote] Senior Manager, AI Engineering

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is looking for a leader to drive the AI/ML strategy to support their growth. The role involves managing the development lifecycle of AI models, collaborating with business stakeholders, and building AI systems to enhance customer outcomes.ResponsibilitiesDrive overall model development life-cycle from Ideation to operations, including fine-tuning, evaluation, alignment, and deployment of LLMs and other production-grade AI modelsDesign and build enterprise-grade AI agent systems and orchestration harnesses that reliably automate complex, multi-step business workflows at scalePartner with Product organization to help identify the opportunities for AI/ML solutions, including agentic workflows, retrieval-augmented generation (RAG), and reinforcement learning-based systemsEducate the organization how to leverage AI/ML to produce better customer outcomesPartner with Engineering and Product leadership to align on Roadmap and deliverables in order to deploy AI/ML models to production, with a focus on reliability, latency, cost optimization, and responsible AI practicesResearch and stay abreast of new technologies and industry trends in the rapidly evolving LLM and foundation model ecosystem. Incorporate new ideas that are well suited to advance the goals of ServiceTitanHire, manage, grow and retain a high performance team that can meet both present and future needs by identifying and leveraging AI/ML opportunities across the suite of the ProductSkillsMS/Ph.D in Statistics, Applied Mathematics, Computer Science, Engineering, or similar quantitative discipline required7+ years of experience in AI/ML leadership roles, with hands-on experience shipping high impact, customer facing, production-grade AI productsHands on knowledge of some of the most advanced methods in machine learning — including large language models, reinforcement learning (RL/RLHF), fine-tuning, prompt engineering, retrieval-augmented generation, and evaluation frameworksExpertise in SQL, previous experience with big data systems and modern ML infrastructure (e.g., GPU clusters, model serving platforms, vector databases)Coding experience in Python (strongly preferred), with familiarity in frameworks such as PyTorch, Hugging Face, vLLM, or similarExperience building and operating LLM-powered features in production, including guardrails, evaluation pipelines, and cost/latency managementGreat communication skills including communicating complex concepts to business stakeholdersDemonstrated ability to adapt to new technologies and learn quickly in a landscape that changes weeklyStrong written and presentation communication skillsBenefitsFlexible time off with ample learning and development opportunities to continue growing your career.We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.Great work is rewarded through Bonusly, peer-nominated awards, and more.Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.Company OverviewServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.Company H1B SponsorshipServiceTitan has a track record of offering H1B sponsorships, with 13 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.