[Remote] Senior Lifecycle Consultant

Note: The job is a remote job and is open to candidates in USA. Jenzabar is a company focused on providing software solutions for higher education. The Senior Lifecycle Consultant will manage the customer journey from demo to implementation, ensuring successful adoption of Jenzabar's software and providing training and support to end users.ResponsibilitiesPerform customer needs assessments and solution finding sessionsReview customer operations to find improved business process opportunitiesUnderstand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etcDefine the best company solutions which address requirements of prospect businessDesign and deliver product presentations based on the customer assessmentRequest and coordinate resources required to support sales effortsProvide responses for product and technical requestsParticipate at conferences, tradeshows, and other events as required by Sales Management and Product MarketingStay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the teamProvide knowledge and training on products to peers, presales and sales staff in the organizationDemonstrate an in-depth understanding of the company products, functions, features and benefitsEstablish and maintain connections with user groups, industry groups, etcPractice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflowConsult with and train end users on optimal configuration and use of Jenzabar's Student Information System(s)Perform assigned project tasks with minimal supervisionFollow established methodology to meet project deliverables for all assigned tasksWork proactively and cooperatively in a team environment to accomplish project deliverables within defined scheduleCommunicate information clearly, accurately, and timely to Jenzabar and client project team membersGain a sound understanding and knowledge of the client's requirementsUnderstand the client's business processes as they relate to the softwareExhibit excellent follow-up skills, including the development of detailed project documentationCollaborate with Project Manager and other project team members in executing assigned projectsStay abreast with industry trends and technologiesSolicit various viewpoints on potential implementation solutionsShare knowledge and insightsOther duties as assigned by managementWork with Support by taking Calls in a Round Robin Queue and perform testing of solution(s) and/or product on an as needed basisSkillsSolid understanding of Student Information SystemsGeneral understanding of higher education regulations, requirements and policies associated with key student-based officesProactive, self-starting professionalAbility to travelPerform customer needs assessments and solution finding sessionsReview customer operations to find improved business process opportunitiesUnderstand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etcDefine the best company solutions which address requirements of prospect businessDesign and deliver product presentations based on the customer assessmentRequest and coordinate resources required to support sales effortsProvide responses for product and technical requestsParticipate at conferences, tradeshows, and other events as required by Sales Management and Product MarketingStay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the teamProvide knowledge and training on products to peers, presales and sales staff in the organizationDemonstrate an in-depth understanding of the company products, functions, features and benefitsEstablish and maintain connections with user groups, industry groups, etcPractice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflowConsult with and train end users on optimal configuration and use of Jenzabar's Student Information System(s)Perform assigned project tasks with minimal supervisionFollow established methodology to meet project deliverables for all assigned tasksWork proactively and cooperatively in a team environment to accomplish project deliverables within defined scheduleCommunicate information clearly, accurately, and timely to Jenzabar and client project team membersGain a sound understanding and knowledge of the client's requirementsUnderstand the client's business processes as they relate to the softwareExhibit excellent follow-up skills, including the development of detailed project documentationCollaborate with Project Manager and other project team members in executing assigned projectsStay abreast with industry trends and technologiesSolicit various viewpoints on potential implementation solutionsShare knowledge and insightsOther duties as assigned by managementWork with Support by taking Calls in a Round Robin Queue and perform testing of solution(s) and/or product on an as needed basisBS, BA Degree, or equivalent experience5+ years (3 years must be in Higher Ed)Experience working in one or more of the following functional areas: Admissions, Financial Aid, Registration, Advising, Student Life, Business Office, AdvancementExperience with Jenzabar's SONIS Student Information SystemAbility to work independentlyExcellent organizational skillsAbility to communicate well with othersAbility to work in a team environmentComfort level with evolving and ever-changing technologyAbility to translate technical complex concepts to functional end usersStrong problem-solving and software troubleshooting skills requiredExcellent written and verbal communication skillsProven effective listening skillsAbility to follow a project plan with attention to detail and follow throughExcellent presentation skills (to various audiences - executives & individual contributors)Proficient with Microsoft Office Suite and other desktop applicationsA passion for winningBenefitsAnnual bonusMedical InsuranceLife InsuranceDental InsuranceVision InsurancePTOPaid Parental LeavePaid HolidaysShort Term DisabilityLong Term Disability401KEducational AssistanceCompany OverviewJenzabar provides software, strategies, and services for the administration of higher education institutions. It was founded in 1998, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://www.jenzabar.com.