[Remote] Senior Legal Operations Manager

Note: The job is a remote job and is open to candidates in USA. Komodo Health is a leading data and analytics company whose mission is to reduce the burden of disease. They are seeking a Senior Legal Operations Manager to build, manage, and continuously improve the operational infrastructure of its in-house Legal team. This role involves overseeing the legal technology stack, improving workflows, and serving as the primary operational partner to the commercial legal function.ResponsibilitiesServe as the primary administrator and subject-matter expert for LinkSquares CLM, including end-to-end workflow configuration, template management, metadata governance, routing logic, user permissions, and repository integrityProactively monitor the LinkSquares product roadmap; evaluate and champion adoption of new features where they improve contracting operationsAnalyze contracting data and usage patterns to identify inefficiencies and implement structural workflow improvements that reduce cycle times and attorney involvement in routine tasksTranslate business requirements from attorneys and commercial stakeholders into clear, functional LinkSquares workflows, independently and without iterative redeliberationTrack and report on CLM performance metrics—including cycle times, self-service rates, routing accuracy, and adoption trends—and deliver actionable reporting to legal leadershipMaintain data integrity and governance standards across the contract repositoryServe as the primary administrator and owner of all legal technology tools, including evaluating, implementing, and maintaining the legal tech stack in coordination with the Deputy General CounselDevelop and maintain a legal technology roadmap aligned with the team's operational priorities and Komodo's broader enterprise systemsCoordinate with IT, Procurement, and external vendors on tool integrations, license management, and system configurationsBuild and maintain dashboards and reporting mechanisms that surface operational insights to legal leadershipConfigure, administer, and optimize AI tools deployed by the Legal team, including Claude Cowork (Anthropic), and evaluate additional AI solutions for legal use casesDesign and implement AI-assisted workflows to automate routine legal tasks, including contract review support, intake triage, document generation, and knowledge retrievalServe as the Legal team's internal expert on responsible AI adoption—establishing governance standards, use-case guardrails, and evaluation frameworks for new AI toolsPartner with Legal leadership to identify automation opportunities and translate them into implemented, measurable workflow improvementsStay current on developments in legal AI and surface relevant tools and capabilities to the Deputy General Counsel for strategic considerationDesign, implement, and maintain scalable legal operations processes, including intake workflows, legal request triage, template libraries, playbooks, and knowledge management systemsBuild and maintain enablement materials—including training guides, workflow documentation, and self-service resources—to improve adoption and reduce attorney time spent on operational questionsIdentify process gaps and implement structural solutions, rather than one-off fixes, with an eye toward repeatability and scaleManage and coordinate external legal technology vendors to ensure effective partnerships, timely support, and strong return on investmentAct as the primary operational partner to the commercial legal team, proactively reducing administrative burdenCollaborate with IT, Finance, Procurement, Sales Operations, and other business stakeholders to align legal processes with enterprise systems and workflowsLead cross-functional projects related to legal technology, process redesign, and tool implementation, owning timelines, stakeholder communication, and rollout independentlyServe as the first point of contact for business users on contract workflow questions, intake processes, and system-related inquiriesSkillsMinimum of 8 years of experience in legal operations at a technology, data, or life sciences companyHands-on, demonstrated experience administering LinkSquares CLM or similar, including workflow design and configuration, template management, troubleshooting, and user administration. This is a firm requirementDemonstrated experience configuring and administering AI tools for a legal team, including Claude Cowork or comparable AI productivity platformsStrong technical acumen and the ability to learn new tools quickly, configure platforms with minimal external support, and translate legal team needs into system solutionsProven track record of independently owning complex legal operations initiatives from scoping through execution with minimal oversightStrong analytical and systems-thinking skills, with the ability to identify root causes of recurring issues and implement structural—not one-off—solutionsExcellent written and verbal communication skills, with demonstrated ability to produce clear, accurate documentation and training materials for both legal and non-legal audiencesStrong project management skills, with experience managing cross-functional initiatives involving multiple stakeholdersAbility to operate with a high degree of autonomy in a fast-paced, evolving environmentThis role requires consistent and daily use of AI in all aspects of the job responsibilitiesKomodo Health is an AI forward company and each team at the company is required to utilize AI in its workflowsExperience working with a data or analytics company, where legal operations intersects with complex commercial agreementsFamiliarity with additional legal technology platforms beyond CLM (e.g., matter management, contract analytics, e-signature integrations)Experience building or significantly contributing to a knowledge management function within a legal teamExposure to legal intake systems, document automation tools, or legal analytics platformsBenefitsPerformance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or planEquity awardsComprehensive health, dental, and vision insuranceFlexible time off and holidays401(k) with company matchDisability insurance and life insuranceLeaves of absence in accordance with applicable state and local laws and regulations and company policyHybrid work model with hubs in San Francisco, New York City, and ChicagoCompany OverviewKomodo Health is an IT firm that specializes in data engineering, life sciences, artificial intelligence, and machine intelligence services. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.komodohealth.com/.