[Remote] Senior Leadership Development Consultant, Call Center Services
Note: The job is a remote job and is open to candidates in USA. LaSalle Network is hiring on behalf of a boutique contact center consulting firm that partners with organizations across industries to develop strong leaders and strengthen service cultures. The Senior Leadership Development Consultant will be responsible for delivering high-impact training, coaching, and consulting to client organizations, working closely with contact center leadership teams to drive lasting improvements in service quality and operational performance.
Responsibilities
• Deliver interactive, results-driven leadership and service training programs grounded in validated learning methodologies
• Facilitate engaging learning experiences for leaders and frontline teams in virtual, hybrid, and in-person environments
• Customize content and facilitation style to meet the needs of different industries, organizational cultures, and operational contexts
• Ensure training translates into real-world application, behavior change, and measurable performance improvement
• Stay current on adult learning principles, leadership development trends, and emerging learning technologies
• Coach leaders, managers, and high-potential individuals using a structured and proven coaching framework
• Partner with clients to define performance objectives and support leaders in achieving meaningful, measurable outcomes
• Provide ongoing feedback, accountability, and guidance to support sustained leadership effectiveness
• Advise clients on change management, performance measurement, and leadership development strategies
• Collaborate with clients to align leadership behaviors, coaching practices, and performance metrics
• Support initiatives that improve employee engagement, customer experience, and operational results
• Manage multiple client engagements simultaneously while remaining adaptable to shifting priorities
• Maintain a strong focus on driving business outcomes, not just delivering training
• Help clients connect leadership development initiatives to KPIs, service metrics, and operational goals
• Analyze performance data and translate insights into clear, actionable recommendations
• Continuously refine delivery and consulting approaches to maximize client value and impact
• Leverage learning technologies such as e-learning platforms, LMS tools, and virtual facilitation systems
Skills
• Bachelor's degree in Education, Organizational Development, Business, or a related field
• 7+ years of experience of leadership consulting experience
• Proven experience consulting call center or service-based operational environments required
• Extensive experience delivering leadership and service training in both virtual and in-person settings
• Proven success coaching leaders and individuals toward measurable performance improvement
• Strong expertise applying and teaching a structured, validated coaching model
• Proficiency with learning technologies (e-learning software, LMS platforms virtual training tools
Benefits
• Health
• Dental
• Vision
• 401k
• Up to 4 weeks of PTO
Company Overview
• LaSalle Network is a leading provider of professional staffing and recruiting services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is http://thelasallenetwork.com/.
Apply Now
Apply Now
Responsibilities
• Deliver interactive, results-driven leadership and service training programs grounded in validated learning methodologies
• Facilitate engaging learning experiences for leaders and frontline teams in virtual, hybrid, and in-person environments
• Customize content and facilitation style to meet the needs of different industries, organizational cultures, and operational contexts
• Ensure training translates into real-world application, behavior change, and measurable performance improvement
• Stay current on adult learning principles, leadership development trends, and emerging learning technologies
• Coach leaders, managers, and high-potential individuals using a structured and proven coaching framework
• Partner with clients to define performance objectives and support leaders in achieving meaningful, measurable outcomes
• Provide ongoing feedback, accountability, and guidance to support sustained leadership effectiveness
• Advise clients on change management, performance measurement, and leadership development strategies
• Collaborate with clients to align leadership behaviors, coaching practices, and performance metrics
• Support initiatives that improve employee engagement, customer experience, and operational results
• Manage multiple client engagements simultaneously while remaining adaptable to shifting priorities
• Maintain a strong focus on driving business outcomes, not just delivering training
• Help clients connect leadership development initiatives to KPIs, service metrics, and operational goals
• Analyze performance data and translate insights into clear, actionable recommendations
• Continuously refine delivery and consulting approaches to maximize client value and impact
• Leverage learning technologies such as e-learning platforms, LMS tools, and virtual facilitation systems
Skills
• Bachelor's degree in Education, Organizational Development, Business, or a related field
• 7+ years of experience of leadership consulting experience
• Proven experience consulting call center or service-based operational environments required
• Extensive experience delivering leadership and service training in both virtual and in-person settings
• Proven success coaching leaders and individuals toward measurable performance improvement
• Strong expertise applying and teaching a structured, validated coaching model
• Proficiency with learning technologies (e-learning software, LMS platforms virtual training tools
Benefits
• Health
• Dental
• Vision
• 401k
• Up to 4 weeks of PTO
Company Overview
• LaSalle Network is a leading provider of professional staffing and recruiting services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is http://thelasallenetwork.com/.
Apply Now
Apply Now