[Remote] Senior Lead ServiceNow Administrator

Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is a trusted network for the AI-powered world, connecting people, data, and applications. They are seeking a Senior Lead ServiceNow Administrator to support platform operations, contribute to integration efforts, and collaborate across teams to implement scalable solutions while maintaining platform health and administrative excellence.ResponsibilitiesPerform core ServiceNow administration tasks including instance cloning, security configuration, user and role management, and platform setupManage update set promotion across development, testing, and production environmentsApply patches and maintain ServiceNow instances to ensure stability, performance, and complianceSupport ServiceNow platform health through proactive monitoring and maintenanceCollaborate with cross-functional teams to support administrative functions and ensure smooth operationsAssist in designing and implementing integrations between ServiceNow and external systemsContribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST MessagesTroubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflowsParticipate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developersDocument platform configurations and integration workflowsEngage in continuous learning to grow ServiceNow development capabilitiesSkills5+ years of hands-on ServiceNow administration experienceFamiliarity with ServiceNow development concepts and eagerness to grow into a developer roleExperience or familiarity with diagnosing and resolving issues in ServiceNow environments, including error tracing and platform debuggingSolid understanding of REST APIs, OAuth, and web technologiesExpertise in JavaScript is requiredExpertise in ServiceNow's scoped applications is a plusExperience with MID Server setup and configurationStrong knowledge of ServiceNow's data models and CMDBExperience in the ServiceNow CSM and FSM modulesStrong problem-solving skills and attention to detailAbility to collaborate effectively across teamsAbility to mentor new and aspiring ServiceNow AdministratorsAbility to obtain United States Security Clearance upon hireBenefitsLumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.Company OverviewLumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences It was founded in 1968, and is headquartered in Monroe, Louisiana, USA, with a workforce of 10001+ employees. Its website is https://www.lumen.com.