[Remote] Senior Jira Administrator & Developer (ITSM Specialist)_ Remote work

Note: The job is a remote job and is open to candidates in USA. Digile is seeking a Senior Jira Administrator & Developer to manage and optimize their Atlassian ecosystem, focusing on Jira Service Management. The role involves both system administration and backend development, including building enterprise workflows that support core ITIL processes.ResponsibilitiesServe as the primary admin for Atlassian Cloud/Data Center, managing global settings, user permissions, security, and overall system healthDesign and build JSM service desks aligned with ITIL best practices to optimize Incident, Problem, Change, and Service Request workflowsConfigure and maintain Jira Assets (formerly Insight) to build a clear configuration management database (CMDB) and track system dependenciesEstablish standards for custom fields, screen schemes, workflows, and project templates to prevent system clutterCreate complex automation rules using native Jira Automation, ScriptRunner (Groovy), or Forge/Connect APIsDesign and deploy integrations connecting Jira with third-party tools like Salesforce, ServiceNow, monitoring systems, and CI/CD pipelinesUse Atlassian REST APIs to build secure data pipelines, webhooks, and custom synchronization scriptsWrite and maintain advanced JQL queries, filters, custom dashboards, and data exports for BI tools (e.g., eazyBI, Power BI)Skills10+ years of hands-on experience as an enterprise-level Atlassian Administrator and DeveloperProven experience configuring Jira Service Management (JSM) for IT organizationsDeep understanding of ITIL frameworks (ITIL v4 certification preferred)Strong proficiency in Groovy (especially for ScriptRunner), JavaScript, or Python, plus deep experience with Atlassian REST APIsDirect experience building Jira Assets schemas, object types, and reference attributesExperience managing Jira Cloud, including Atlassian Access, app evaluations, or cloud migrationsAbility to translate complex, messy business processes into clean, automated Jira workflowsAtlassian Certified Professional credentials (such as ACP-100, ACP-420, or ACP-620)Experience migrating teams from other tools (like ServiceNow or Zendesk) into Jira Service ManagementFamiliarity with Agile methodologies (Scrum/Kanban) and connecting Jira Software with JSMCompany OverviewDigile provides digital transformation services, including artificial intelligence integration, cloud migration, and data analytics. It was founded in 2015, and is headquartered in Singapore, SG, with a workforce of 1001-5000 employees. Its website is https://digile.com/.Company H1B SponsorshipDigile has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.