[Remote] Senior IT AI Automation Engineer

Note: The job is a remote job and is open to candidates in USA. Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners. They are seeking a Senior IT AI Automation Engineer to design, build, and operationalize intelligent automation and AI-powered capabilities across their IT ecosystem, improving service delivery and employee experience.ResponsibilitiesDesign, implement, and maintain RAG (Retrieval-Augmented Generation) pipelines using enterprise data sources such as documentation, knowledge bases, tickets, and logsBuild and orchestrate agentic AI workflows for IT operations use cases, including:Automated incident triage and responseRoot cause analysis assistanceGuided remediation and runbook executionIntegrate LLMs (OpenAI, Anthropic, Microsoft) into secure, production-grade automation solutions using industry-standard frameworksDevelop internal tools and services that augment IT teams, not replace them—focusing on reliability, observability, and trustAutomate employee onboarding and offboarding workflows across identity, access, collaboration, and endpoint systemsCreate self-service capabilities that allow employees to request access, resolve common issues, and obtain answers without opening ticketsImprove IT service delivery speed, consistency, and quality through intelligent automation and event-driven designBuild and maintain automation using Python, REST APIs, and cloud-native servicesDesign solutions using Microsoft Power Automate and related Power Platform components where appropriateIntegrate with enterprise systems such as:Identity and Access Management platformsITSM toolsCloud infrastructure (AWS and Azure)SaaS enterprise applicationsEnsure solutions are secure, scalable, observable, and maintainableMentor system administrators and engineers in AI-assisted operations, automation design, and best practicesEstablish standards for:AI OpsSecurity and data protectionResponsible AI usageOperational resiliencePartner with IT leadership to identify high-value automation opportunities and prioritize initiatives that deliver measurable outcomesSkills8+ years of experience in IT infrastructure, operations, or engineering roles3+ years of hands-on experience with AI/ML platforms, intelligent automation, RPA, or advanced workflow automationStrong proficiency in Python for automation and service developmentExperience building and consuming RESTful APIsHands-on experience with Microsoft Power Automate (and related Power Platform components)Experience working in cloud environments (AWS and/or Azure)Practical experience integrating and operating LLMs (OpenAI, Anthropic, Microsoft) in enterprise scenariosFamiliarity with modern LLM frameworks and orchestration patternsStrong systems thinking with the ability to connect business outcomes to technical solutionsExcellent communication skills—able to explain complex AI and automation concepts to both technical and non-technical audiencesA builder's mindset with a focus on reliability, security, and operational excellenceComfortable operating in an evolving environment where standards and patterns are actively being definedExperience designing agent-based architectures for operational automationHands-on experience with knowledge retrieval systems, vector databases, or enterprise searchBackground in ITSM automation, incident management, or SRE-adjacent practicesExperience improving employee experience (EX) through IT self-service platformsFamiliarity with governance, risk, and compliance considerations for enterprise AIPrior experience mentoring teams through technical transformation initiativesBenefits401k savings & company matchPaid time offPaid holidaysMaternity leaveParental leaveMilitary leaveOther leaves of absenceHealth, dental, and vision benefitsHealth savings accountsFlexible spending accountsLife & disability benefits​Identity theft protectionPet insuranceCertain positions may include eligibility for a short-term incentive planCompany OverviewCovetrus specializes in the production and distribution, inventory management, software and prescription management for veterinary care. It was founded in 2018, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is https://covetrus.com.Company H1B SponsorshipCovetrus has a track record of offering H1B sponsorships, with 2 in 2026, 8 in 2025, 7 in 2024, 4 in 2023, 20 in 2022, 3 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.